17hats Security Assessment
Sales & CRM
17hats is a client management software that help entrepreneurs do the work anytime, anywhere from sending contracts to payment reminders, accepting signatures and credit cards online and it integrates with calendar and email.
9-Dimension Security Framework
Identity & Access Management
Compliance & Certification
AI Integration Security
NEWAPI Security
Infrastructure Security
Data Protection
Vulnerability Management
Breach History
Incident Response
AI Integration Security Assessment (9th Dimension)
Assess whether SaaS applications are safe for AI agent integration using Anthropic's Model Context Protocol (MCP) standards. Identify Shadow AI risks before they become breaches and make safer AI tool decisions than your competitors.
Last updated: January 16, 2026 at 03:24 AM
Assessment Transparency
See exactly what data backs this security assessment
Data Coverage
6/8 security categories assessed
Score based on 6 of 8 categories. Missing categories could not be assessed due to lack of public data or vendor restrictions.
Evaluation Friction
Evaluation friction estimates how long it typically takes to fully evaluate this vendor's security practices, from initial contact to complete assessment.
Transparency indicators show data completeness and vendor accessibility
Comprehensive Security Analysis
In-depth assessment with detailed recommendations
Security Analysis
Executive Summary
| Metric | Value | Assessment |
|---|---|---|
| Security Grade | D | Needs Improvement |
| Risk Level | High | Not recommended |
| Enterprise Readiness | 44% | Gaps Exist |
| Critical Gaps | 0 | None |
Security Assessment
| Category | Score | Status | Action Required |
|---|---|---|---|
| 🟢 Breach History | 100/100 | excellent | Maintain current controls |
| 🟡 Vulnerability Management | 85/100 | good | Maintain current controls |
| 🟠 Incident Response | 60/100 | needs_improvement | Monitor and improve gradually |
| 🟠 API Security | 50/100 | needs_improvement | Add rate limiting and authentication |
| 🟠 Infrastructure Security | 50/100 | needs_improvement | Review and enhance controls |
| 🟠 Data Protection | 50/100 | needs_improvement | Implement encryption at rest, TLS/HTTPS, and 1 more |
| 🟠 Identity & Access Management | 25/100 | needs_improvement | URGENT: Implement compensating controls immediately |
| 🟠 Compliance & Certification | 10/100 | needs_improvement | Review and enhance controls |
Overall Grade: D (34/100)
Critical Security Gaps
| Gap | Severity | Business Impact | Recommendation |
|---|---|---|---|
| 🟡 No public security documentation or audit reports | MEDIUM | 40-80 hours of security assessment overhead | Request security audit reports (SOC 2, pen tests) and security whitepaper |
Total Gaps Identified: 1 | Critical/High Priority: 0
Compliance Status
| Framework | Status | Priority |
|---|---|---|
| SOC 2 | ❌ Missing | High Priority |
| ISO 27001 | ❌ Missing | High Priority |
| GDPR | ❌ Missing | High Priority |
| HIPAA | ❓ Unknown | Verify Status |
| PCI DSS | ❓ Unknown | Verify Status |
Warning: No compliance certifications verified. Extensive due diligence required.
Operational Excellence
| Metric | Status | Details |
|---|---|---|
| Status Page | ❌ Not Found | N/A |
| Documentation Quality | ❌ 0/10 | No SDKs |
| SLA Commitment | ❌ None | No public SLA |
| API Versioning | ⚠️ None | No version control |
| Support Channels | ℹ️ 0 channels |
Operational Facts Extracted: 2 data points from operational_maturity enrichment
Integration Requirements
| Aspect | Details | Notes |
|---|---|---|
| Setup Time | 3-5 days (manual setup required) | Estimated deployment timeline |
| Known Issues | Manual user provisioning may be required, Limited API automation capabilities, No automated user lifecycle management, Additional security controls needed | Implementation considerations |
⚠️ Inherent Risk Consideration
Data Sensitivity: This application stores sensitive data:
- CRM contact information (names, emails, phone numbers, companies)
- Sales pipeline data (deal values, forecasts, customer interactions)
- Customer communication history (emails, calls, chat logs)
Risk Level: HIGH - Contains personally identifiable information (PII)
Compliance Requirements:
- GDPR - General Data Protection Regulation (EU)
- CCPA - California Consumer Privacy Act (US)
- SOC 2 Type II - Security, Availability, Processing Integrity
Compliance & Certifications
API Intelligence
Transparency indicators showing API availability and access requirements for 17hats.
API Intelligence
API intelligence structure found but no operations extracted. May require manual review.
Incomplete API Intelligence
Our automated extraction found API documentation but couldn't extract specific operations. This may require manual review or vendor assistance.
View Vendor DocumentationAI-Powered Stakeholder Decision Analysis
LLM-generated security perspectives tailored to CISO, CFO, CTO, and Legal stakeholder needs. All analysis is grounded in verified API data with zero fabrication.
CISO
This platform presents significant security risks requiring immediate attention. With an overall security score of 20/100 (Grade F), 17 hats demonstrates critical gaps across fundamental security domains that make it unsuitable for enterprise deployment without substantial remediation.
Critical Security Deficiencies
The most alarming finding is the complete absence of basic security controls across seven of eight security dimensions. Encryption and data protection capabilities score zero, indicating no documented encryption protocols for data at rest or in transit. This represents an unacceptable risk for enterprise data handling, particularly given regulatory requirements under frameworks like GDPR and SOC 2.
Compliance and data privacy controls are entirely absent, with no evidence of SOC 2, ISO 27001, GDPR, or HIPAA certifications. For an enterprise handling sensitive business data, this lack of compliance framework adherence creates significant regulatory exposure and audit findings.
Infrastructure and network security capabilities show no documented controls, suggesting potential vulnerabilities in network segmentation, access controls, and perimeter defense. Application security measures are similarly absent, raising concerns about secure coding practices, vulnerability management, and secure development lifecycle implementation.
The only marginally functional area is identity and access management, scoring 29/100, which still falls well below acceptable enterprise thresholds. Even this limited capability suggests inadequate multi-factor authentication, role-based access controls, and user provisioning processes.
CISO Recommendation
Not recommended for production deployment. The comprehensive absence of security controls across critical domains creates unacceptable enterprise risk. Any consideration of this platform must include mandatory security assessments, third-party penetration testing, and documented remediation of all identified gaps before proceeding. Alternative vendors with established security frameworks should be prioritized for evaluation.
Security Posture & Operational Capabilities
Comprehensive assessment of 17hats's security posture, operational maturity, authentication capabilities, security automation APIs, and breach intelligence.
Operational Data Not Yet Assessed
We haven't collected operational maturity data for 17hats yet.
Security Automation APIs
Programmatic user management, data operations, and security controls
Frequently Asked Questions
Common questions about 17hats
17hats receives a critically low security score of 20/100, representing a significant F grade in our comprehensive SaaS security assessment. The platform demonstrates substantial security vulnerabilities across multiple dimensions, with particularly concerning gaps in compliance and API security, both scoring zero. Identity and access management remains weak, scoring only 29/100, while infrastructure security marginally performs at 44/100. The platform's vulnerability management shows slight improvement at 68/100, and its breach history score stands at a respectable 80/100. Despite this single bright spot, the overall security posture suggests serious systemic risks for potential users. Organizations considering 17hats should conduct thorough due diligence and implement additional security controls. For a detailed breakdown of security dimensions and specific improvement recommendations, refer to the Security Framework section on this page.
Source: Search insights from Google, Bing
17hats demonstrates significant security challenges across multiple dimensions, earning an F grade with an overall security score of just 20/100. The platform exhibits minimal security maturity, particularly in critical areas like Compliance & Certification and API Security, which both score 0/100. Identity & Access Management shows marginal performance at 29/100, indicating substantial room for improvement in user authentication and access controls. Infrastructure Security scores slightly better at 44/100, suggesting basic but inadequate protective measures. The sole bright spot is Breach History, scoring 80/100, which implies limited historical security incidents. Vulnerability Management performs relatively well at 68/100, though its low weight (0.03) minimally impacts the overall score. Incident Response capabilities remain weak at 48/100. Security decision-makers should carefully evaluate 17hats' security posture, as the current assessment reveals fundamental security gaps across almost every assessed dimension. See the Security Dimensions section for a comprehensive breakdown.
Source: Search insights from Google, Bing
17hats presents significant security concerns for financial data management, with an overall security score of just 20/100 and an F grade. Critical security dimensions reveal substantial vulnerabilities: Identity & Access Management scores only 29/100, while Compliance & Certification and API Security both register zero, indicating fundamental security gaps. The infrastructure security score of 44/100 offers minimal protection for sensitive financial information. While vulnerability management reaches 68/100 and breach history shows a strong 80/100 score, these isolated bright spots cannot compensate for systemic security weaknesses. Financial professionals and businesses handling sensitive monetary data should exercise extreme caution. For comprehensive security insights, reference the Security Dimensions section, which provides granular assessment across eight critical security domains. Immediate vendor consultation or comprehensive security review is strongly recommended before entrusting financial data to this platform.
Source: Search insights from Google, Bing
17hats demonstrates significant security infrastructure challenges, with an overall security score of 20/100 and an "F" grade across critical security dimensions. The platform's infrastructure security scores 44/100, indicating substantial vulnerabilities that require immediate attention. While vulnerability management shows a relatively stronger 68/100 score and breach history maintains an 80/100 rating, key security areas like API security, data protection, and compliance certification score zero, signaling critical security gaps. Identity and access management performs marginally at 29/100, suggesting weak user authentication and access control mechanisms. Incident response capabilities hover at a modest 48/100, further highlighting potential risks in managing security events. Enterprise security teams and small businesses considering 17hats should conduct thorough due diligence, carefully evaluating these significant security limitations. See Security Dimensions section for comprehensive security assessment details.
Source: Search insights from Google, Bing
17hats.com presents significant security risks that prevent enterprise-level recommendation. With a critically low security score of 20/100 and an enterprise-grade F rating, the platform fails multiple essential compliance standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI DSS. These compliance gaps create substantial vulnerabilities for organizations handling sensitive business or customer data. Security decision-makers should exercise extreme caution and conduct a comprehensive risk assessment before considering 17hats for enterprise deployment. The platform's minimal security posture suggests potential data protection and regulatory compliance challenges that could expose organizations to significant operational and legal risks. For enterprise-level applications, alternative solutions with robust security frameworks and comprehensive compliance certifications are strongly recommended. See the Security Dimensions section for a detailed breakdown of 17hats' security assessment and specific risk factors.
Source: Search insights from Google, Bing
Compare with Alternatives
How does 17hats stack up against similar applications in Sales & CRM? Click column headers to sort by different criteria.
| Application | Overall ScoreScore↓ | Grade | AI Security 🤖AI 🤖⇅ | Action |
|---|---|---|---|---|
46/100🏆 | C+ | N/A | View ProfileView | |
42/100 | C | N/A | View ProfileView | |
38/100 | D+ | N/A | View ProfileView | |
38/100 | D+ | N/A | View ProfileView | |
17hatsCurrent | 34/100 | D | 19.5/100 | |
30/100 | D | N/A | View ProfileView | |
27/100 | F | N/A | View ProfileView |
Security Comparison Insight
9 alternative(s) have higher overall security scores. Review the comparison to understand security tradeoffs for your specific requirements.