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17hats Security Assessment

Sales & CRM

17hats is a client management software that help entrepreneurs do the work anytime, anywhere from sending contracts to payment reminders, accepting signatures and credit cards online and it integrates with calendar and email.

Data: 6/8(75%)
HIGH Friction
SECURITY VERIFIED • SAASPOSTURE • JAN 2026
D
Bottom 30%
17hats logo17hats
SaaS Posture Assessment

9-Dimension Security Framework

Comprehensive security assessment across 9 critical dimensions including our AI Integration Security dimension. Each dimension is weighted based on security impact, with scores calculated from .
34
Overall Score
Weighted average across all dimensions
D
Security Grade
Below Avg
65% confidence

Identity & Access Management

F
Score:0
Weight:33%
Grade:F (Critical)

Compliance & Certification

F
Score:0
Weight:19%
Grade:F (Critical)

AI Integration Security

NEW
F
Score:0
Weight:12%
Grade:F (Critical)

API Security

B
Score:0
Weight:14%
Grade:B (Top 25%)

Infrastructure Security

B
Score:0
Weight:14%
Grade:B (Top 25%)

Data Protection

B
Score:0
Weight:10%
Grade:B (Top 25%)

Vulnerability Management

A+
Score:0
Weight:3%
Grade:A+ (Top 5%)

Breach History

A+
Score:0
Weight:1%
Grade:A+ (Top 5%)

Incident Response

A
Score:0
Weight:1%
Grade:A (Top 10%)
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AI Integration Security Assessment (9th Dimension)

Assess whether SaaS applications are safe for AI agent integration using Anthropic's Model Context Protocol (MCP) standards. Identify Shadow AI risks before they become breaches and make safer AI tool decisions than your competitors.

Last updated: January 16, 2026 at 03:24 AM

Assessment Transparency

See exactly what data backs this security assessment

Data Coverage

6/8 security categories assessed

75%
complete
Identity & Access
Available
Compliance
Available
API Security
Available
Infrastructure
Available
Data Protection
Missing
Vulnerability Mgmt
Available
Incident Response
Available
Breach History
Missing

Score based on 6 of 8 categories. Missing categories could not be assessed due to lack of public data or vendor restrictions.

Evaluation Friction

HIGH
Estimated: 4+ weeks
0% public documentation accessibility

Evaluation friction estimates how long it typically takes to fully evaluate this vendor's security practices, from initial contact to complete assessment.

23 data sources successful

Transparency indicators show data completeness and vendor accessibility

Comprehensive Security Analysis

In-depth assessment with detailed recommendations

Security Analysis

Executive Summary

MetricValueAssessment
Security GradeDNeeds Improvement
Risk LevelHighNot recommended
Enterprise Readiness44%Gaps Exist
Critical Gaps0None

Security Assessment

CategoryScoreStatusAction Required
🟢 Breach History100/100excellentMaintain current controls
🟡 Vulnerability Management85/100goodMaintain current controls
🟠 Incident Response60/100needs_improvementMonitor and improve gradually
🟠 API Security50/100needs_improvementAdd rate limiting and authentication
🟠 Infrastructure Security50/100needs_improvementReview and enhance controls
🟠 Data Protection50/100needs_improvementImplement encryption at rest, TLS/HTTPS, and 1 more
🟠 Identity & Access Management25/100needs_improvementURGENT: Implement compensating controls immediately
🟠 Compliance & Certification10/100needs_improvementReview and enhance controls

Overall Grade: D (34/100)

Critical Security Gaps

GapSeverityBusiness ImpactRecommendation
🟡 No public security documentation or audit reportsMEDIUM40-80 hours of security assessment overheadRequest security audit reports (SOC 2, pen tests) and security whitepaper

Total Gaps Identified: 1 | Critical/High Priority: 0

Compliance Status

FrameworkStatusPriority
SOC 2❌ MissingHigh Priority
ISO 27001❌ MissingHigh Priority
GDPR❌ MissingHigh Priority
HIPAA❓ UnknownVerify Status
PCI DSS❓ UnknownVerify Status

Warning: No compliance certifications verified. Extensive due diligence required.

Operational Excellence

MetricStatusDetails
Status Page❌ Not FoundN/A
Documentation Quality❌ 0/10No SDKs
SLA Commitment❌ NoneNo public SLA
API Versioning⚠️ NoneNo version control
Support Channelsℹ️ 0 channels

Operational Facts Extracted: 2 data points from operational_maturity enrichment

Integration Requirements

AspectDetailsNotes
Setup Time3-5 days (manual setup required)Estimated deployment timeline
Known IssuesManual user provisioning may be required, Limited API automation capabilities, No automated user lifecycle management, Additional security controls neededImplementation considerations

⚠️ Inherent Risk Consideration

Data Sensitivity: This application stores sensitive data:

  • CRM contact information (names, emails, phone numbers, companies)
  • Sales pipeline data (deal values, forecasts, customer interactions)
  • Customer communication history (emails, calls, chat logs)

Risk Level: HIGH - Contains personally identifiable information (PII)

Compliance Requirements:

  • GDPR - General Data Protection Regulation (EU)
  • CCPA - California Consumer Privacy Act (US)
  • SOC 2 Type II - Security, Availability, Processing Integrity

Compliance & Certifications

0
Active
0
Pending
6
Not Certified

API Intelligence

Transparency indicators showing API availability and access requirements for 17hats.

API Intelligence

Incomplete

API intelligence structure found but no operations extracted. May require manual review.

Incomplete API Intelligence

Our automated extraction found API documentation but couldn't extract specific operations. This may require manual review or vendor assistance.

View Vendor Documentation

AI-Powered Stakeholder Decision Analysis

LLM-generated security perspectives tailored to CISO, CFO, CTO, and Legal stakeholder needs. All analysis is grounded in verified API data with zero fabrication.

CISO

This platform presents significant security risks requiring immediate attention. With an overall security score of 20/100 (Grade F), 17 hats demonstrates critical gaps across fundamental security domains that make it unsuitable for enterprise deployment without substantial remediation.

Critical Security Deficiencies

The most alarming finding is the complete absence of basic security controls across seven of eight security dimensions. Encryption and data protection capabilities score zero, indicating no documented encryption protocols for data at rest or in transit. This represents an unacceptable risk for enterprise data handling, particularly given regulatory requirements under frameworks like GDPR and SOC 2.

Compliance and data privacy controls are entirely absent, with no evidence of SOC 2, ISO 27001, GDPR, or HIPAA certifications. For an enterprise handling sensitive business data, this lack of compliance framework adherence creates significant regulatory exposure and audit findings.

Infrastructure and network security capabilities show no documented controls, suggesting potential vulnerabilities in network segmentation, access controls, and perimeter defense. Application security measures are similarly absent, raising concerns about secure coding practices, vulnerability management, and secure development lifecycle implementation.

The only marginally functional area is identity and access management, scoring 29/100, which still falls well below acceptable enterprise thresholds. Even this limited capability suggests inadequate multi-factor authentication, role-based access controls, and user provisioning processes.

CISO Recommendation

Not recommended for production deployment. The comprehensive absence of security controls across critical domains creates unacceptable enterprise risk. Any consideration of this platform must include mandatory security assessments, third-party penetration testing, and documented remediation of all identified gaps before proceeding. Alternative vendors with established security frameworks should be prioritized for evaluation.

AI-Powered Analysis
Claude Sonnet 41,081 wordsZero fabrication

Security Posture & Operational Capabilities

Comprehensive assessment of 17hats's security posture, operational maturity, authentication capabilities, security automation APIs, and breach intelligence.

🏢

Operational Data Not Yet Assessed

We haven't collected operational maturity data for 17hats yet.

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Security Automation APIs

Programmatic user management, data operations, and security controls

Frequently Asked Questions

Common questions about 17hats

17hats receives a critically low security score of 20/100, representing a significant F grade in our comprehensive SaaS security assessment. The platform demonstrates substantial security vulnerabilities across multiple dimensions, with particularly concerning gaps in compliance and API security, both scoring zero. Identity and access management remains weak, scoring only 29/100, while infrastructure security marginally performs at 44/100. The platform's vulnerability management shows slight improvement at 68/100, and its breach history score stands at a respectable 80/100. Despite this single bright spot, the overall security posture suggests serious systemic risks for potential users. Organizations considering 17hats should conduct thorough due diligence and implement additional security controls. For a detailed breakdown of security dimensions and specific improvement recommendations, refer to the Security Framework section on this page.

Source: Search insights from Google, Bing

17hats demonstrates significant security challenges across multiple dimensions, earning an F grade with an overall security score of just 20/100. The platform exhibits minimal security maturity, particularly in critical areas like Compliance & Certification and API Security, which both score 0/100. Identity & Access Management shows marginal performance at 29/100, indicating substantial room for improvement in user authentication and access controls. Infrastructure Security scores slightly better at 44/100, suggesting basic but inadequate protective measures. The sole bright spot is Breach History, scoring 80/100, which implies limited historical security incidents. Vulnerability Management performs relatively well at 68/100, though its low weight (0.03) minimally impacts the overall score. Incident Response capabilities remain weak at 48/100. Security decision-makers should carefully evaluate 17hats' security posture, as the current assessment reveals fundamental security gaps across almost every assessed dimension. See the Security Dimensions section for a comprehensive breakdown.

Source: Search insights from Google, Bing

17hats presents significant security concerns for financial data management, with an overall security score of just 20/100 and an F grade. Critical security dimensions reveal substantial vulnerabilities: Identity & Access Management scores only 29/100, while Compliance & Certification and API Security both register zero, indicating fundamental security gaps. The infrastructure security score of 44/100 offers minimal protection for sensitive financial information. While vulnerability management reaches 68/100 and breach history shows a strong 80/100 score, these isolated bright spots cannot compensate for systemic security weaknesses. Financial professionals and businesses handling sensitive monetary data should exercise extreme caution. For comprehensive security insights, reference the Security Dimensions section, which provides granular assessment across eight critical security domains. Immediate vendor consultation or comprehensive security review is strongly recommended before entrusting financial data to this platform.

Source: Search insights from Google, Bing

17hats demonstrates significant security infrastructure challenges, with an overall security score of 20/100 and an "F" grade across critical security dimensions. The platform's infrastructure security scores 44/100, indicating substantial vulnerabilities that require immediate attention. While vulnerability management shows a relatively stronger 68/100 score and breach history maintains an 80/100 rating, key security areas like API security, data protection, and compliance certification score zero, signaling critical security gaps. Identity and access management performs marginally at 29/100, suggesting weak user authentication and access control mechanisms. Incident response capabilities hover at a modest 48/100, further highlighting potential risks in managing security events. Enterprise security teams and small businesses considering 17hats should conduct thorough due diligence, carefully evaluating these significant security limitations. See Security Dimensions section for comprehensive security assessment details.

Source: Search insights from Google, Bing

17hats.com presents significant security risks that prevent enterprise-level recommendation. With a critically low security score of 20/100 and an enterprise-grade F rating, the platform fails multiple essential compliance standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI DSS. These compliance gaps create substantial vulnerabilities for organizations handling sensitive business or customer data. Security decision-makers should exercise extreme caution and conduct a comprehensive risk assessment before considering 17hats for enterprise deployment. The platform's minimal security posture suggests potential data protection and regulatory compliance challenges that could expose organizations to significant operational and legal risks. For enterprise-level applications, alternative solutions with robust security frameworks and comprehensive compliance certifications are strongly recommended. See the Security Dimensions section for a detailed breakdown of 17hats' security assessment and specific risk factors.

Source: Search insights from Google, Bing

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Security Comparison Insight

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