Dispute Your Security Assessment
We strive for 100% accuracy in all security assessments. If you believe information about your application is incorrect, outdated, or misattributed, email us with supporting evidence and a person will review it.
Why Disputes Matter
Disputes are critical for maintaining the accuracy and trustworthiness of our security intelligence platform. When vendors identify factual errors in their profiles, we treat these corrections as valuable data quality improvements that benefit the entire community of security buyers and vendors.
Our dispute process serves two purposes: data quality (vendor corrections help us fix inaccurate profiles) and vendor trust (a working correction path is the minimum a named vendor is owed).
How It Works
There's no automated intake yet. You email us with evidence, and a person reads it.
Email Us
Send your domain, the section in question, and supporting evidence to disputes@saasposture.com
A Person Reads It
We review it manually — there is no automated processing yet
Email Us
Send your domain, the section in question, and supporting evidence to disputes@saasposture.com
A Person Reads It
We review it manually — there is no automated processing yet
What Can Be Disputed
We accept disputes for factual errors, outdated information, and misattributed data. Derived scores and analysis based on verified facts cannot be disputed, but you can dispute the underlying facts used to calculate them.
Accepted Disputes
- •Factual errors: Wrong breach dates, incorrect certification status, outdated company information
- •Outdated information: New certifications obtained (SOC 2, ISO 27001), features added since last assessment
- •Misattributed data: Information confused with different vendor, legacy product vs. current platform
- •Confidence levels: You have primary source evidence (official certificates) vs. our secondary sources
Not Disputable
- •Opinion/analysis: Severity assessments, risk categorization, editorial commentary
- •Derived scores: Overall security grades calculated from dimension scores (dispute the underlying dimensions instead)
- •Public record information: Breach announcements, SEC filings, court documents (unless factually incorrect)
- •Third-party assessments: G2 reviews, VirusTotal scans, Shodan data (contact those platforms directly)
Evidence Requirements
All disputes must include supporting evidence. Accepted evidence formats:
- ✓Official documentation (PDFs, certificates)
- ✓Public URLs to vendor trust centers
- ✓Certification numbers (SOC 2, ISO 27001)
- ✓Timeline documentation (feature launch dates)
Submit a Dispute
Email us evidence supporting your dispute.
Submit a Dispute by Email
We review disputes manually — there's no automated intake yet. Fill in the details below, then click "Open Email" to send them to a person at disputes@saasposture.com. Nothing on this page is submitted automatically; you can review and edit the email before you send it.
Link to your trust center or compliance reports, or attach files directly to the email once it opens.
Please Note: Include enough detail and evidence for us to verify your claim. Submitting false or misleading information may affect how we handle future disputes from your domain.
This opens your email client with the details above pre-filled — nothing is sent until you do.
Example Disputes
We'll publish real, clearly-labeled examples here once disputes have been processed — showing what evidence leads to approvals, what causes rejections, and when we need more information.
No example disputes are available yet — none have been processed. We'll publish real, clearly-labeled examples here once disputes have actually been resolved.
Our Commitment to Accuracy & Fairness
Requesting a Correction
Vendors can request corrections by emailing disputes@saasposture.com. A person reads every message sent there.
Data Quality Improvement
Vendor corrections help us fix inaccurate profiles. When disputes are approved, we update not just the vendor's profile but also refine our enrichment algorithms to prevent similar errors in the future.
Transparent Process
A person reads every dispute sent to disputes@saasposture.com. There's no automated intake or committed response format yet — this is a manual process today.
Liability Protection
Our dispute process demonstrates good-faith effort to maintain accuracy. Vendors who submit disputes with false information may be flagged, while legitimate corrections strengthen our platform's credibility and your profile's trustworthiness.
Questions About Disputes?
Our dispute resolution team is here to help. If you have questions about the process or need assistance gathering evidence, we're happy to guide you.
Last Updated: August 31, 2026