Twin24 Security Assessment
AI & Machine Learning
Twin is automation platform that synthesizes human speech to develop conversational voice and chat bots.
9-Dimension Security Framework
Identity & Access Management
Compliance & Certification
AI Integration Security
NEWAPI Security
Infrastructure Security
Data Protection
Vulnerability Management
Breach History
Incident Response
AI Integration Security Assessment (9th Dimension)
Assess whether SaaS applications are safe for AI agent integration using Anthropic's Model Context Protocol (MCP) standards. Identify Shadow AI risks before they become breaches and make safer AI tool decisions than your competitors.
Last updated: January 16, 2026 at 05:50 AM
Assessment Transparency
See exactly what data backs this security assessment
Data Coverage
7/8 security categories assessed
Score based on 7 of 8 categories. Missing categories could not be assessed due to lack of public data or vendor restrictions.
Evaluation Friction
Evaluation friction estimates how long it typically takes to fully evaluate this vendor's security practices, from initial contact to complete assessment.
Transparency indicators show data completeness and vendor accessibility
AI Integration Security
🔒 9th DimensionAssess whether Twin24 is safe for AI agent integration. Identify Shadow AI risks before they become breaches using Anthropic's Model Context Protocol (MCP) standards.
AI Readiness
Infrastructure for AI integration
AI Security
Safety controls for AI agents
Comprehensive Security Analysis
In-depth assessment with detailed recommendations
Security Analysis
Executive Summary
| Metric | Value | Assessment |
|---|---|---|
| Security Grade | D+ | Needs Improvement |
| Risk Level | High | Not recommended |
| Enterprise Readiness | 45% | Gaps Exist |
| Critical Gaps | 0 | None |
Security Assessment
| Category | Score | Status | Action Required |
|---|---|---|---|
| 🟢 Breach History | 100/100 | excellent | Maintain current controls |
| 🟡 Vulnerability Management | 85/100 | good | Maintain current controls |
| 🟠 Identity & Access Management | 60/100 | needs_improvement | Monitor and improve gradually |
| 🟠 Incident Response | 60/100 | needs_improvement | Monitor and improve gradually |
| 🟠 API Security | 50/100 | needs_improvement | Add rate limiting and authentication |
| 🟠 Infrastructure Security | 20/100 | needs_improvement | Review and enhance controls |
| 🟠 Data Protection | 20/100 | needs_improvement | Implement encryption at rest, TLS/HTTPS, and 1 more |
| 🟠 Compliance & Certification | 0/100 | needs_improvement | Review and enhance controls |
Overall Grade: D+ (38/100)
Critical Security Gaps
| Gap | Severity | Business Impact | Recommendation |
|---|---|---|---|
| 🟡 No public security documentation or audit reports | MEDIUM | 40-80 hours of security assessment overhead | Request security audit reports (SOC 2, pen tests) and security whitepaper |
Total Gaps Identified: 1 | Critical/High Priority: 0
Compliance Status
| Framework | Status | Priority |
|---|---|---|
| SOC 2 | ❌ Missing | High Priority |
| ISO 27001 | ❌ Missing | High Priority |
| GDPR | ❌ Missing | High Priority |
| HIPAA | ❓ Unknown | Verify Status |
| PCI DSS | ❓ Unknown | Verify Status |
Warning: No compliance certifications verified. Extensive due diligence required.
Operational Excellence
| Metric | Status | Details |
|---|---|---|
| Status Page | ❌ Not Found | N/A |
| Documentation Quality | ❌ 3/10 | No SDKs |
| SLA Commitment | ✅ Published | Formal SLA available |
| API Versioning | ⚠️ None | No version control |
| Support Channels | ℹ️ 0 channels |
Operational Facts Extracted: 5 data points from operational_maturity enrichment
Integration Requirements
| Aspect | Details | Notes |
|---|---|---|
| Setup Time | 3-5 days (manual setup required) | Estimated deployment timeline |
| Known Issues | Manual user provisioning may be required, Limited API automation capabilities, No automated user lifecycle management, Additional security controls needed | Implementation considerations |
Authentication Capabilities
| Method | Tier Requirement | Evidence Source |
|---|---|---|
| ✅ SSO (SAML/OAuth) | Enterprise | sso_discovery (90% confidence) |
Authentication Facts Extracted: 0 data points from auth_evidence enrichment
⚠️ Inherent Risk Consideration
Data Sensitivity: This application stores sensitive data:
Risk Level: LOW - Contains
Compliance & Certifications
AI Integration Security Assessment
Industry-first assessment evaluating whether Twin24 is safe and ready for AI agent integration. Covers AI security controls and readiness infrastructure for Anthropic's Model Context Protocol (MCP).
AI Integration Security
Industry-first assessment for AI agent safety
✅Excellent Security Features
- ●List of user permissions' keys. get, Update permissions of the user patch, Change permissions of the user put, List of roles with permissions get, Create role post, Role details get, Update role put - extensive RBAC system with user permissions and role management
- ●Role-based access control with granular permissions system
- ●Token refresh and restriction capabilities
- ●User and company blocking functionality
⚠️Security Gaps & Recommendations
- ●No oauth scopes
- ●No service accounts
- ●No mfa enforcement
- ●No pii redaction
- ●No training opt out
- ●No data residency
- ●No gdpr compliance
- ●No ai attribution
- ●No webhooks
- ●No soc2 certified
AI Integration Security evaluates whether Twin24 is safe for AI agent access. This assessment considers authentication strength, access controls, observability capabilities, and data privacy protections when APIs are accessed by AI systems like Claude Code, GitHub Copilot, or custom AI agents.
AI Readiness Assessment
Evaluates readiness for AI agent integration
Official or community MCP server support
API docs, SDKs, code examples
API reference, auth flows, error handling
Shadow AI Risk: HIGH
No official MCP server detected. AI agents may use undocumented APIs or web scraping, increasing security risks and reliability issues. Twin24 should implement MCP support for secure AI integration.
💡Recommendations
- →❌ No MCP servers found - AI agent integration not available
- →❌ Poor AI readiness - not recommended for AI workflows
AI Readiness measures whether Twin24provides the infrastructure and developer resources necessary for secure AI agent integration. High readiness indicates official MCP server support, comprehensive API documentation, and developer-friendly tools.
API Intelligence
Production-ready code examples for security operations, extracted from official Twin24 API documentation using LLM analysis. Copy and paste these examples directly into your automation workflows.
API Intelligence
API intelligence structure found but no operations extracted. May require manual review.
Incomplete API Intelligence
Our automated extraction found API documentation but couldn't extract specific operations. This may require manual review or vendor assistance.
View Vendor DocumentationAI-Powered Stakeholder Decision Analysis
LLM-generated security perspectives tailored to CISO, CFO, CTO, and Legal stakeholder needs. All analysis is grounded in verified API data with zero fabrication.
Security Posture & Operational Capabilities
Comprehensive assessment of Twin24's security posture, operational maturity, authentication capabilities, security automation APIs, and breach intelligence.
Operational Maturity
Support, SLAs, and documentation quality
SLA Commitment
Documentation Quality
30% • PoorAuthentication Data Not Yet Assessed
We haven't collected authentication and authorization data for Twin24 yet.
Security Automation APIs
Programmatic user management, data operations, and security controls
Compare with Alternatives
How does Twin24 stack up against similar applications in AI & Machine Learning? Click column headers to sort by different criteria.
| Application | Overall ScoreScore↓ | Grade | AI Security 🤖AI 🤖⇅ | Action |
|---|---|---|---|---|
56/100🏆 | B+ | N/A | View ProfileView | |
49/100 | C+ | N/A | View ProfileView | |
39/100 | D+ | N/A | View ProfileView | |
Twin24Current | 38/100 | D+ | 44.5/100 | |
36/100 | D+ | N/A | View ProfileView | |
28/100 | F | N/A | View ProfileView | |
23/100 | F | N/A | View ProfileView |
Security Comparison Insight
6 alternative(s) have higher overall security scores. Review the comparison to understand security tradeoffs for your specific requirements.