ADA SUPPORT, INC. Security Assessment
AI & Machine Learning
Ada is an easy to use customer support automation platform.
9-Dimension Security Framework
Identity & Access Management
Compliance & Certification
AI Integration Security
NEWAPI Security
Infrastructure Security
Data Protection
Vulnerability Management
Breach History
Incident Response
AI Integration Security Assessment (9th Dimension)
Assess whether SaaS applications are safe for AI agent integration using Anthropic's Model Context Protocol (MCP) standards. Identify Shadow AI risks before they become breaches and make safer AI tool decisions than your competitors.
Last updated: January 16, 2026 at 05:47 AM
Assessment Transparency
See exactly what data backs this security assessment
Data Coverage
6/8 security categories assessed
Score based on 6 of 8 categories. Missing categories could not be assessed due to lack of public data or vendor restrictions.
Evaluation Friction
Evaluation friction estimates how long it typically takes to fully evaluate this vendor's security practices, from initial contact to complete assessment.
Security Documentation
These documents were discovered during automated assessment and may contain additional security information not reflected in the score.
Transparency indicators show data completeness and vendor accessibility
AI Integration Security
🔒 9th DimensionAssess whether ADA SUPPORT, INC. is safe for AI agent integration. Identify Shadow AI risks before they become breaches using Anthropic's Model Context Protocol (MCP) standards.
AI Readiness
Infrastructure for AI integration
AI Security
Safety controls for AI agents
Comprehensive Security Analysis
In-depth assessment with detailed recommendations
Security Analysis
Executive Summary
| Metric | Value | Assessment |
|---|---|---|
| Security Grade | B+ | Needs Improvement |
| Risk Level | Medium-High | Executive approval required |
| Enterprise Readiness | 52% | Gaps Exist |
| Critical Gaps | 0 | None |
Security Assessment
| Category | Score | Status | Action Required |
|---|---|---|---|
| 🟢 Breach History | 100/100 | excellent | Maintain current controls |
| 🟡 Vulnerability Management | 85/100 | good | Maintain current controls |
| 🟡 API Security | 80/100 | good | Maintain current controls |
| 🟡 Identity & Access Management | 75/100 | good | Monitor and improve gradually |
| 🟠 Incident Response | 60/100 | needs_improvement | Monitor and improve gradually |
| 🟠 Data Protection | 55/100 | needs_improvement | Implement encryption at rest, TLS/HTTPS, and 1 more |
| 🟠 Infrastructure Security | 30/100 | needs_improvement | Review and enhance controls |
| 🟠 Compliance & Certification | 15/100 | needs_improvement | Review and enhance controls |
Overall Grade: B+ (56/100)
Critical Security Gaps
| Gap | Severity | Business Impact | Recommendation |
|---|---|---|---|
| 🟢 No dedicated security documentation page | LOW | Extended due diligence process | Request security whitepaper or public audit reports |
Total Gaps Identified: 1 | Critical/High Priority: 0
Compliance Status
| Framework | Status | Priority |
|---|---|---|
| SOC 2 | ❌ Missing | High Priority |
| ISO 27001 | ❌ Missing | High Priority |
| GDPR | ❌ Missing | High Priority |
| HIPAA | ❓ Unknown | Verify Status |
| PCI DSS | ❓ Unknown | Verify Status |
Warning: No compliance certifications verified. Extensive due diligence required.
Operational Excellence
| Metric | Status | Details |
|---|---|---|
| Status Page | ❌ Not Found | N/A |
| Documentation Quality | ✅ 9/10 | python, javascript, java, go |
| SLA Commitment | ✅ Published | Formal SLA available |
| API Versioning | ✅ Yes | Breaking changes managed |
| Support Channels | ℹ️ 1 channels |
Operational Facts Extracted: 8 data points from operational_maturity enrichment
Integration Requirements
| Aspect | Details | Notes |
|---|---|---|
| Setup Time | 3-5 days (manual setup required) | Estimated deployment timeline |
| Known Issues | Manual user provisioning may be required, Limited API automation capabilities, No automated user lifecycle management, Additional security controls needed | Implementation considerations |
Authentication Capabilities
| Method | Tier Requirement | Evidence Source |
|---|---|---|
| ❌ OAuth 2.0 | All Tiers | auth_discovery (90% confidence) |
| ✅ SSO (SAML/OAuth) | Enterprise | sso_discovery (90% confidence) |
| ✅ Multi-Factor Authentication | All Tiers | security_analysis (80% confidence) |
Authentication Facts Extracted: 0 data points from auth_evidence enrichment
Security Incident History
| Status | Details |
|---|---|
| ✅ No Known Breaches | No security incidents found in public breach databases |
Note: Clean security record based on public breach intelligence sources
⚠️ Inherent Risk Consideration
Data Sensitivity: This application stores sensitive data:
Risk Level: LOW - Contains
Compliance & Certifications
AI Integration Security Assessment
Industry-first assessment evaluating whether ADA SUPPORT, INC. is safe and ready for AI agent integration. Covers AI security controls and readiness infrastructure for Anthropic's Model Context Protocol (MCP).
AI Integration Security
Industry-first assessment for AI agent safety
✅Excellent Security Features
- ●Ada saves your tokens in variables that you can use in your bot, without exposing the token values in transcripts or in the Ada dashboard... After you save the token, if you open it again, a censored version of the token will display for security reasons.
- ●Ada uses webhook events to keep your systems in sync. These events allow your systems to track and react to key moments related to specific user actions and updates. The following events are supported: v1.end_user.created, v1.end_user.updated
- ●Token Vault for secure API token storage with censored display
- ●GDPR-compliant data deletion API available
- ●Webhook support for real-time event notifications
⚠️Security Gaps & Recommendations
- ●No mfa enforcement
- ●No training opt out
- ●No data residency
- ●No audit logging
- ●No ai attribution
- ●No soc2 certified
- ●No security program
- ●No MFA enforcement for API access documented
- ●No audit logging capabilities mentioned
- ●No AI training opt-out option documented
AI Integration Security evaluates whether ADA SUPPORT, INC. is safe for AI agent access. This assessment considers authentication strength, access controls, observability capabilities, and data privacy protections when APIs are accessed by AI systems like Claude Code, GitHub Copilot, or custom AI agents.
AI Readiness Assessment
Evaluates readiness for AI agent integration
Official or community MCP server support
API docs, SDKs, code examples
API reference, auth flows, error handling
MCP Server Available (With Warnings)
community⚠️ Only high-risk MCP servers found - not recommended
ADA SUPPORT, INC. has MCP server support, but with security concerns.
💡Recommendations
- →❌ Poor AI readiness - not recommended for AI workflows
AI Readiness measures whether ADA SUPPORT, INC.provides the infrastructure and developer resources necessary for secure AI agent integration. High readiness indicates official MCP server support, comprehensive API documentation, and developer-friendly tools.
API Intelligence
Production-ready code examples for security operations, extracted from official ADA SUPPORT, INC. API documentation using LLM analysis. Copy and paste these examples directly into your automation workflows.
API Intelligence
API intelligence structure found but no operations extracted. May require manual review.
Incomplete API Intelligence
Our automated extraction found API documentation but couldn't extract specific operations. This may require manual review or vendor assistance.
View Vendor DocumentationAI-Powered Stakeholder Decision Analysis
LLM-generated security perspectives tailored to CISO, CFO, CTO, and Legal stakeholder needs. All analysis is grounded in verified API data with zero fabrication.
Security Posture & Operational Capabilities
Comprehensive assessment of ADA SUPPORT, INC.'s security posture, operational maturity, authentication capabilities, security automation APIs, and breach intelligence.
Operational Maturity
Support, SLAs, and documentation quality
Support Channels
Documentation Quality
90% • ExcellentAuthentication Data Not Yet Assessed
We haven't collected authentication and authorization data for ADA SUPPORT, INC. yet.
Security Automation APIs
Programmatic user management, data operations, and security controls
No Known Breaches
ADA SUPPORT, INC. has no publicly disclosed security breaches in our database.
Frequently Asked Questions
Common questions about ADA SUPPORT, INC.
Pricing models and cost analysis GrowthBook's pricing couldn't be simpler: $20 per user monthly for Pro features. Pay based on team size, not usage volume. Run unlimited experiments, deploy infinite f
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Compare with Alternatives
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ADA SUPPORT, INC.Current | 56/100🏆 | B+ | 72.2/100 | |
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Security Comparison Insight
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