Retell AI Security Assessment
AI & Machine Learning
Retell AI offers an API for creating voice agents with human-like speech capabilities for developer integration.
9-Dimension Security Framework
Identity & Access Management
Compliance & Certification
AI Integration Security
NEWAPI Security
Infrastructure Security
Data Protection
Vulnerability Management
Breach History
Incident Response
AI Integration Security Assessment (9th Dimension)
Assess whether SaaS applications are safe for AI agent integration using Anthropic's Model Context Protocol (MCP) standards. Identify Shadow AI risks before they become breaches and make safer AI tool decisions than your competitors.
Last updated: January 16, 2026 at 05:49 AM
Assessment Transparency
See exactly what data backs this security assessment
Data Coverage
6/8 security categories assessed
Score based on 6 of 8 categories. Missing categories could not be assessed due to lack of public data or vendor restrictions.
Evaluation Friction
Evaluation friction estimates how long it typically takes to fully evaluate this vendor's security practices, from initial contact to complete assessment.
Transparency indicators show data completeness and vendor accessibility
AI Integration Security
🔒 9th DimensionAssess whether Retell AI is safe for AI agent integration. Identify Shadow AI risks before they become breaches using Anthropic's Model Context Protocol (MCP) standards.
AI Readiness
Infrastructure for AI integration
AI Security
Safety controls for AI agents
Comprehensive Security Analysis
In-depth assessment with detailed recommendations
Security Analysis
Executive Summary
| Metric | Value | Assessment |
|---|---|---|
| Security Grade | C | Needs Improvement |
| Risk Level | High | Not recommended |
| Enterprise Readiness | 47% | Gaps Exist |
| Critical Gaps | 0 | None |
Security Assessment
| Category | Score | Status | Action Required |
|---|---|---|---|
| 🟢 Breach History | 100/100 | excellent | Maintain current controls |
| 🟡 Vulnerability Management | 85/100 | good | Maintain current controls |
| 🟠 API Security | 60/100 | needs_improvement | Monitor and improve gradually |
| 🟠 Incident Response | 60/100 | needs_improvement | Monitor and improve gradually |
| 🟠 Identity & Access Management | 50/100 | needs_improvement | Review and enhance controls |
| 🟠 Data Protection | 35/100 | needs_improvement | Implement encryption at rest, TLS/HTTPS, and 1 more |
| 🟠 Infrastructure Security | 30/100 | needs_improvement | Review and enhance controls |
| 🟠 Compliance & Certification | 10/100 | needs_improvement | Review and enhance controls |
Overall Grade: C (42/100)
Critical Security Gaps
| Gap | Severity | Business Impact | Recommendation |
|---|---|---|---|
| 🟢 No dedicated security documentation page | LOW | Extended due diligence process | Request security whitepaper or public audit reports |
Total Gaps Identified: 1 | Critical/High Priority: 0
Compliance Status
| Framework | Status | Priority |
|---|---|---|
| SOC 2 | ❌ Missing | High Priority |
| ISO 27001 | ❌ Missing | High Priority |
| GDPR | ❌ Missing | High Priority |
| HIPAA | ❓ Unknown | Verify Status |
| PCI DSS | ❓ Unknown | Verify Status |
Warning: No compliance certifications verified. Extensive due diligence required.
Operational Excellence
| Metric | Status | Details |
|---|---|---|
| Status Page | ✅ Available | https://status.retellai.com |
| Documentation Quality | ✅ 9/10 | python, javascript, java, go |
| SLA Commitment | ✅ Published | Formal SLA available |
| API Versioning | ✅ Yes | Breaking changes managed |
| Support Channels | ℹ️ 0 channels |
Operational Facts Extracted: 7 data points from operational_maturity enrichment
Integration Requirements
| Aspect | Details | Notes |
|---|---|---|
| Setup Time | 3-5 days (manual setup required) | Estimated deployment timeline |
| Known Issues | Manual user provisioning may be required, Limited API automation capabilities, No automated user lifecycle management, Additional security controls needed | Implementation considerations |
Authentication Capabilities
| Method | Tier Requirement | Evidence Source |
|---|---|---|
| ✅ SSO (SAML/OAuth) | Enterprise | sso_discovery (90% confidence) |
Authentication Facts Extracted: 0 data points from auth_evidence enrichment
Security Incident History
| Status | Details |
|---|---|
| ✅ No Known Breaches | No security incidents found in public breach databases |
Note: Clean security record based on public breach intelligence sources
⚠️ Inherent Risk Consideration
Data Sensitivity: This application stores sensitive data:
Risk Level: LOW - Contains
🛡️ Enterprise Security Controls to Implement
Even with strong vendor security, enterprises must implement:
1. Identity & Access Management
- Enable SSO with your identity provider
- Implement MFA for all user accounts
- Regular access reviews (quarterly recommended)
Compliance & Certifications
AI Integration Security Assessment
Industry-first assessment evaluating whether Retell AI is safe and ready for AI agent integration. Covers AI security controls and readiness infrastructure for Anthropic's Model Context Protocol (MCP).
AI Integration Security
Industry-first assessment for AI agent safety
✅Excellent Security Features
- ●With Retell's PII Redaction, sensitive details like names, addresses, DOBs, passwords, and pins are automatically detected and removed from both transcripts and recordings.
- ●Data Storage Settings allow: 'Everything — store transcripts, recordings, and logs' OR 'Everything except PII' OR 'Basic Attributes Only — store only metadata (no transcripts/recordings/logs)'
- ●We are proud to be HIPAA compliant, GDPR compliant, SOC 2 Type 1 & Type 2 certified... Our BAA and DPA agreements are available for self signing here.
- ●Register & handle webhooks with secure signature verification: 'You can use the x-retell-signature header together with your Retell API Key to verify the webhook comes from Retell AI'
- ●we are proud to be HIPAA compliant, GDPR compliant, SOC 2 Type 1 & Type 2 certified
- ●Excellent PII redaction automatically removing sensitive data from transcripts and recordings
- ●Flexible data storage settings with full opt-out capability
- ●SOC 2 Type II, HIPAA, and GDPR certified with self-serve BAA/DPA
⚠️Security Gaps & Recommendations
- ●No oauth scopes
- ●No token expiration
- ●No token rotation
- ●No service accounts
- ●No mfa enforcement
- ●No data residency
- ●No read only tokens
- ●No ai attribution
- ●API keys have no expiration and share the same permission level workspace-wide
- ●No OAuth scopes or fine-grained API token permissions
AI Integration Security evaluates whether Retell AI is safe for AI agent access. This assessment considers authentication strength, access controls, observability capabilities, and data privacy protections when APIs are accessed by AI systems like Claude Code, GitHub Copilot, or custom AI agents.
AI Readiness Assessment
Evaluates readiness for AI agent integration
Official or community MCP server support
API docs, SDKs, code examples
API reference, auth flows, error handling
MCP Server Available
communityRetell AI supports Anthropic's Model Context Protocol (MCP) for secure AI agent integration.
View MCP Server💡Recommendations
- →⚠️ Official MCP server not found. Best alternative: https://github.com/metorial/mcp-index (Trust: 43/100)
- →⚠️ ⚠️ Use with caution - review code before use
- →⚠️ Limited AI capabilities - consider alternatives
AI Readiness measures whether Retell AIprovides the infrastructure and developer resources necessary for secure AI agent integration. High readiness indicates official MCP server support, comprehensive API documentation, and developer-friendly tools.
API Intelligence
Production-ready code examples for security operations, extracted from official Retell AI API documentation using LLM analysis. Copy and paste these examples directly into your automation workflows.
API Intelligence
API intelligence structure found but no operations extracted. May require manual review.
Incomplete API Intelligence
Our automated extraction found API documentation but couldn't extract specific operations. This may require manual review or vendor assistance.
View Vendor DocumentationAI-Powered Stakeholder Decision Analysis
LLM-generated security perspectives tailored to CISO, CFO, CTO, and Legal stakeholder needs. All analysis is grounded in verified API data with zero fabrication.
Security Posture & Operational Capabilities
Comprehensive assessment of Retell AI's security posture, operational maturity, authentication capabilities, security automation APIs, and breach intelligence.
Operational Maturity
Support, SLAs, and documentation quality
Documentation Quality
90% • ExcellentResources
Authentication Data Not Yet Assessed
We haven't collected authentication and authorization data for Retell AI yet.
Security Automation APIs
Programmatic user management, data operations, and security controls
No Known Breaches
Retell AI has no publicly disclosed security breaches in our database.
Frequently Asked Questions
Common questions about Retell AI
Answer coming soon. Check back later for updates.
Yes. Retell AI is fully compliant with HIPAA for healthcare, PCI for payment processing, and GDPR for European data protection. It also includes TCPA-safe dial pacing for compliant outbound calling, m
Source: Search insights from Google, Bing
Pricing. Knowledge base creation: First 10 knowledge bases are free. Additional ones are billed at $8 / month per knowledge base.
Source: Search insights from Google, Bing
Cost-Effective Pricing: Retell AI offers a pay-as-you-go model starting at $0.08 per minute, depending on the selected voice and LLM configurations5. This flexible pricing model ensures you get the be
Source: Search insights from Google, Bing
Compare with Alternatives
How does Retell AI stack up against similar applications in AI & Machine Learning? Click column headers to sort by different criteria.
| Application | Overall ScoreScore↓ | Grade | AI Security 🤖AI 🤖⇅ | Action |
|---|---|---|---|---|
56/100🏆 | B+ | N/A | View ProfileView | |
49/100 | C+ | N/A | View ProfileView | |
Retell AICurrent | 42/100 | C | 63.2/100 | |
39/100 | D+ | N/A | View ProfileView | |
36/100 | D+ | N/A | View ProfileView | |
28/100 | F | N/A | View ProfileView | |
23/100 | F | N/A | View ProfileView |
Security Comparison Insight
5 alternative(s) have higher overall security scores. Review the comparison to understand security tradeoffs for your specific requirements.