Marchex Security Assessment

Name: Marchex
Rating: 44 (15 reviews)

Communication & Collaboration

Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. Our actionable intelligence strengthens the connection between companies and their customers to help brands maximize their marketing investments and acquire the best customers.

Data: 5/8(63%)

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Top 50%

Marchex

SaaS Posture Assessment

9-Dimension Security Framework

Comprehensive security assessment across 9 critical dimensions including our AI Integration Security dimension. Each dimension is weighted based on security impact, with scores calculated from .

Overall Score

Weighted average across all dimensions

Security Grade

Top 50%

65% confidence

Identity & Access Management

Score:0

Weight:33%

Grade:F (Critical)

Compliance & Certification

A+

Score:0

Weight:19%

Grade:A+ (Top 5%)

AI Integration Security

NEW

N/A

Score:0

Weight:12%

Grade:N/A

API Security

Score:0

Weight:14%

Grade:D (Below Avg)

Infrastructure Security

Score:0

Weight:14%

Grade:B (Top 25%)

Data Protection

Score:0

Weight:10%

Grade:F (Critical)

Vulnerability Management

A+

Score:0

Weight:3%

Grade:A+ (Top 5%)

Breach History

A+

Score:0

Weight:1%

Grade:A+ (Top 5%)

Incident Response

Score:0

Weight:1%

Grade:F (Critical)

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AI Integration Security Assessment (9th Dimension)

Assess whether SaaS applications are safe for AI agent integration using Anthropic's Model Context Protocol (MCP) standards. Identify Shadow AI risks before they become breaches and make safer AI tool decisions than your competitors.

Last updated: January 17, 2026 at 07:46 PM

Assessment Transparency

See exactly what data backs this security assessment

Data Coverage

5/8 security categories assessed

63%

complete

Identity & Access

Available

Compliance

Available

API Security

Available

Infrastructure

Available

Data Protection

Missing

Vulnerability Mgmt

Available

Incident Response

Missing

Breach History

Missing

Score based on 5 of 8 categories. Missing categories could not be assessed due to lack of public data or vendor restrictions.

Evaluation Friction

UNKNOWN

Estimated: Unknown

0% public documentation accessibility

Evaluation friction estimates how long it typically takes to fully evaluate this vendor's security practices, from initial contact to complete assessment.

14 data sources successful

Transparency indicators show data completeness and vendor accessibility

Comprehensive Security Analysis

In-depth assessment with detailed recommendations

Security Analysis

Executive Summary

Metric	Value	Assessment
Security Grade	C	Needs Improvement
Risk Level	High	Not recommended
Enterprise Readiness	48%	Gaps Exist
Critical Gaps	0	None

Security Assessment

Category	Score	Status	Action Required
🟢 Compliance & Certification	100/100	excellent	Maintain current controls
🟢 Breach History	100/100	excellent	Maintain current controls
🟡 Vulnerability Management	85/100	good	Maintain current controls
🟠 Infrastructure Security	50/100	needs_improvement	Review and enhance controls
🟠 API Security	30/100	needs_improvement	Add rate limiting and authentication
🟠 Identity & Access Management	25/100	needs_improvement	URGENT: Implement compensating controls immediately
🟠 Data Protection	20/100	needs_improvement	Implement encryption at rest, TLS/HTTPS, and 1 more
🟠 Incident Response	0/100	needs_improvement	Document incident response plan

Overall Grade: C (44/100)

Critical Security Gaps

Gap	Severity	Business Impact	Recommendation
🟢 No dedicated security documentation page	LOW	Extended due diligence process	Request security whitepaper or public audit reports

Total Gaps Identified: 1 | Critical/High Priority: 0

Compliance Status

Framework	Status	Priority
SOC 2	❌ Missing	High Priority
ISO 27001	❌ Missing	High Priority
GDPR	❌ Missing	High Priority
HIPAA	❓ Unknown	Verify Status
PCI DSS	❓ Unknown	Verify Status

Warning: No compliance certifications verified. Extensive due diligence required.

Operational Excellence

Metric	Status	Details
Status Page	❌ Not Found	N/A
Documentation Quality	✅ 9/10	No SDKs
SLA Commitment	✅ Published	Formal SLA available
API Versioning	✅ Yes	Breaking changes managed
Support Channels	ℹ️ 1 channels	Phone

Operational Facts Extracted: 6 data points from operational_maturity enrichment

Integration Requirements

Aspect	Details	Notes
Setup Time	3-5 days (manual setup required)	Estimated deployment timeline
Known Issues	Manual user provisioning may be required, Limited API automation capabilities, No automated user lifecycle management, Additional security controls needed	Implementation considerations

⚠️ Inherent Risk Consideration

Data Sensitivity: This application stores sensitive data:

Business email communications
Internal collaboration content
Customer support conversations

Risk Level: HIGH - Contains personally identifiable information (PII)

Compliance Requirements:

GDPR - General Data Protection Regulation (EU)
CCPA - California Consumer Privacy Act (US)

🛡️ Enterprise Security Controls to Implement

Even with strong vendor security, enterprises must implement:

1. Identity & Access Management

Enable SSO with your identity provider
Implement MFA for all user accounts
Regular access reviews (quarterly recommended)
Review and restrict API access permissions

2. Data Protection

Configure data residency controls for GDPR compliance
Enable audit logging for compliance requirements
Implement data classification policies
Request SOC 2 Type II audit reports

3. API Security

Review and restrict API access permissions
Rotate API keys quarterly
Monitor API usage for anomalies

4. Vendor Management

Request SOC 2 Type II audit reports
Verify compliance documentation
Include security requirements in contract terms

Compliance & Certifications

Active

Pending

Not Certified

API Intelligence

Transparency indicators showing API availability and access requirements for Marchex.

API Intelligence

Incomplete

API intelligence structure found but no operations extracted. May require manual review.

Incomplete API Intelligence

Our automated extraction found API documentation but couldn't extract specific operations. This may require manual review or vendor assistance.

View Vendor Documentation

AI-Powered Stakeholder Decision Analysis

LLM-generated security perspectives tailored to CISO, CFO, CTO, and Legal stakeholder needs. All analysis is grounded in verified API data with zero fabrication.

Security Posture & Operational Capabilities

Comprehensive assessment of Marchex's security posture, operational maturity, authentication capabilities, security automation APIs, and breach intelligence.

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Operational Maturity

Support, SLAs, and documentation quality

Support Channels

📞

Phone Support

✓

Documentation Quality

90% • Excellent

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Security Comparison Insight

7 alternative(s) have higher overall security scores. Review the comparison to understand security tradeoffs for your specific requirements.

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