Aircall Security Assessment
Communication & Collaboration
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features
9-Dimension Security Framework
Identity & Access Management
Compliance & Certification
AI Integration Security
NEWAPI Security
Infrastructure Security
Data Protection
Vulnerability Management
Breach History
Incident Response
AI Integration Security Assessment (9th Dimension)
Assess whether SaaS applications are safe for AI agent integration using Anthropic's Model Context Protocol (MCP) standards. Identify Shadow AI risks before they become breaches and make safer AI tool decisions than your competitors.
Last updated: January 17, 2026 at 05:28 PM
Assessment Transparency
See exactly what data backs this security assessment
Data Coverage
3/8 security categories assessed
Score based on 3 of 8 categories. Missing categories could not be assessed due to lack of public data or vendor restrictions.
Evaluation Friction
Evaluation friction estimates how long it typically takes to fully evaluate this vendor's security practices, from initial contact to complete assessment.
Security Documentation
These documents were discovered during automated assessment and may contain additional security information not reflected in the score.
Transparency indicators show data completeness and vendor accessibility
AI Integration Security
🔒 9th DimensionAssess whether Aircall is safe for AI agent integration. Identify Shadow AI risks before they become breaches using Anthropic's Model Context Protocol (MCP) standards.
AI Readiness
Infrastructure for AI integration
AI Security
Safety controls for AI agents
Comprehensive Security Analysis
In-depth assessment with detailed recommendations
Security Analysis
Executive Summary
| Metric | Value | Assessment |
|---|---|---|
| Security Grade | B+ | Needs Improvement |
| Risk Level | Medium-High | Executive approval required |
| Enterprise Readiness | 52% | Gaps Exist |
| Critical Gaps | 0 | None |
Security Assessment
| Category | Score | Status | Action Required |
|---|---|---|---|
| 🟢 Breach History | 100/100 | excellent | Maintain current controls |
| 🟡 Vulnerability Management | 85/100 | good | Maintain current controls |
| 🟡 API Security | 80/100 | good | Maintain current controls |
| 🟠 Identity & Access Management | 60/100 | needs_improvement | Monitor and improve gradually |
| 🟠 Data Protection | 60/100 | needs_improvement | Monitor and improve gradually |
| 🟠 Incident Response | 60/100 | needs_improvement | Monitor and improve gradually |
| 🟠 Compliance & Certification | 45/100 | needs_improvement | Review and enhance controls |
| 🟠 Infrastructure Security | 30/100 | needs_improvement | Review and enhance controls |
Overall Grade: B+ (56/100)
Critical Security Gaps
| Gap | Severity | Business Impact | Recommendation |
|---|---|---|---|
| 🟢 No dedicated security documentation page | LOW | Extended due diligence process | Request security whitepaper or public audit reports |
Total Gaps Identified: 1 | Critical/High Priority: 0
Compliance Status
| Framework | Status | Priority |
|---|---|---|
| SOC 2 | ❌ Missing | High Priority |
| ISO 27001 | ❌ Missing | High Priority |
| GDPR | ❌ Missing | High Priority |
| HIPAA | ❓ Unknown | Verify Status |
| PCI DSS | ❓ Unknown | Verify Status |
Warning: No compliance certifications verified. Extensive due diligence required.
Operational Excellence
| Metric | Status | Details |
|---|---|---|
| Status Page | ❌ Not Found | N/A |
| Documentation Quality | ⚠️ 7/10 | javascript, java, go |
| SLA Commitment | ❌ None | No public SLA |
| API Versioning | ✅ Yes | Breaking changes managed |
| Support Channels | ℹ️ 0 channels |
Operational Facts Extracted: 4 data points from operational_maturity enrichment
Integration Requirements
| Aspect | Details | Notes |
|---|---|---|
| Setup Time | 3-5 days (manual setup required) | Estimated deployment timeline |
| Known Issues | Manual user provisioning may be required, Limited API automation capabilities, No automated user lifecycle management, Additional security controls needed | Implementation considerations |
⚠️ Inherent Risk Consideration
Data Sensitivity: This application stores sensitive data:
- Business email communications
- Internal collaboration content
- Customer support conversations
Risk Level: HIGH - Contains personally identifiable information (PII)
Compliance Requirements:
- GDPR - General Data Protection Regulation (EU)
- CCPA - California Consumer Privacy Act (US)
Compliance & Certifications
AI Integration Security Assessment
Industry-first assessment evaluating whether Aircall is safe and ready for AI agent integration. Covers AI security controls and readiness infrastructure for Anthropic's Model Context Protocol (MCP).
AI Integration Security
Industry-first assessment for AI agent safety
✅Excellent Security Features
- ●Extensive webhook documentation including 'List all Webhooks, Retrieve a Webhook, Create a Webhook, Update a Webhook, Delete a Webhook' and events like 'user.created, user.deleted, call.created, call.ringing_on_agent, call.answered, call.transferred, call.hungup, call.ended, call.voicemail_left, call.commented, call.tagged'
- ●Comprehensive webhook system with 20+ event types
- ●Separate OAuth flow for partners vs Basic Auth for customers
- ●Rate limiting is documented (though specifics not provided)
⚠️Security Gaps & Recommendations
- ●No token expiration
- ●No token rotation
- ●No mfa enforcement
- ●No pii redaction
- ●No training opt out
- ●No data residency
- ●No read only tokens
- ●No action restrictions
- ●No audit logging
- ●No ai attribution
AI Integration Security evaluates whether Aircall is safe for AI agent access. This assessment considers authentication strength, access controls, observability capabilities, and data privacy protections when APIs are accessed by AI systems like Claude Code, GitHub Copilot, or custom AI agents.
AI Readiness Assessment
Evaluates readiness for AI agent integration
Official or community MCP server support
API docs, SDKs, code examples
API reference, auth flows, error handling
MCP Server Available
communityAircall supports Anthropic's Model Context Protocol (MCP) for secure AI agent integration.
View MCP Server💡Recommendations
- →⚠️ Official MCP server not found. Best alternative: https://github.com/aircall/backend-test-5 (Trust: 0/100)
- →⚠️ 🔴 High Risk: Repository appears abandoned, No license found
- →❌ Poor AI readiness - not recommended for AI workflows
AI Readiness measures whether Aircallprovides the infrastructure and developer resources necessary for secure AI agent integration. High readiness indicates official MCP server support, comprehensive API documentation, and developer-friendly tools.
API Intelligence
Production-ready code examples for security operations, extracted from official Aircall API documentation using LLM analysis. Copy and paste these examples directly into your automation workflows.
API Intelligence
API intelligence structure found but no operations extracted. May require manual review.
Incomplete API Intelligence
Our automated extraction found API documentation but couldn't extract specific operations. This may require manual review or vendor assistance.
View Vendor DocumentationAI-Powered Stakeholder Decision Analysis
LLM-generated security perspectives tailored to CISO, CFO, CTO, and Legal stakeholder needs. All analysis is grounded in verified API data with zero fabrication.
Security Posture & Operational Capabilities
Comprehensive assessment of Aircall's security posture, operational maturity, authentication capabilities, security automation APIs, and breach intelligence.
Operational Maturity
Support, SLAs, and documentation quality
Documentation Quality
70% • GoodSecurity Automation APIs
Programmatic user management, data operations, and security controls
Compare with Alternatives
How does Aircall stack up against similar applications in Communication & Collaboration? Click column headers to sort by different criteria.
| Application | Overall ScoreScore↓ | Grade | AI Security 🤖AI 🤖⇅ | Action |
|---|---|---|---|---|
AircallCurrent | 56/100🏆 | B+ | 34.8/100 | |
52/100 | B | N/A | View ProfileView | |
49/100 | C+ | N/A | View ProfileView | |
45/100 | C+ | N/A | View ProfileView | |
36/100 | D+ | N/A | View ProfileView | |
34/100 | D | N/A | View ProfileView | |
22/100 | F | N/A | View ProfileView |
Security Comparison Insight
Aircall has the highest security score (56/100) among these alternatives. Strong choice for security-conscious organizations.