Intercom, Inc. Security Assessment
AI & Machine Learning
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Agent. Fin speaks just like your best agents. It generates answers using multiple sources to deliver consistent, accurate, context-aware responses in your brand's tone of voice. It asks clarifying questions and responds with empathy—ensuring every customer feels heard and helped. Fin handles complex customer requests—like refunds, identity verification, or account changes—by connecting directly to your data sources and third-party systems. It retrieves and updates information to deliver personalized, conversational resolutions quickly and efficiently. Fin works in any language, across any channel, 24/7. From email and live chat to phone, SMS, and social, Fin responds instantly with personalized support in your customer's preferred language—delivering incredible service anytime, anywhere.
9-Dimension Security Framework
Identity & Access Management
Compliance & Certification
AI Integration Security
NEWAPI Security
Infrastructure Security
Data Protection
Vulnerability Management
Breach History
Incident Response
AI Integration Security Assessment (9th Dimension)
Assess whether SaaS applications are safe for AI agent integration using Anthropic's Model Context Protocol (MCP) standards. Identify Shadow AI risks before they become breaches and make safer AI tool decisions than your competitors.
Last updated: January 16, 2026 at 07:00 AM
Assessment Transparency
See exactly what data backs this security assessment
Data Coverage
7/8 security categories assessed
Score based on 7 of 8 categories. Missing categories could not be assessed due to lack of public data or vendor restrictions.
Evaluation Friction
Evaluation friction estimates how long it typically takes to fully evaluate this vendor's security practices, from initial contact to complete assessment.
Security Documentation
These documents were discovered during automated assessment and may contain additional security information not reflected in the score.
Transparency indicators show data completeness and vendor accessibility
AI Integration Security
🔒 9th DimensionAssess whether Intercom, Inc. is safe for AI agent integration. Identify Shadow AI risks before they become breaches using Anthropic's Model Context Protocol (MCP) standards.
AI Readiness
Infrastructure for AI integration
AI Security
Safety controls for AI agents
Comprehensive Security Analysis
In-depth assessment with detailed recommendations
Security Analysis
Executive Summary
| Metric | Value | Assessment |
|---|---|---|
| Security Grade | C | Needs Improvement |
| Risk Level | High | Not recommended |
| Enterprise Readiness | 46% | Gaps Exist |
| Critical Gaps | 0 | None |
Security Assessment
| Category | Score | Status | Action Required |
|---|---|---|---|
| 🟢 Breach History | 100/100 | excellent | Maintain current controls |
| 🟡 Vulnerability Management | 85/100 | good | Maintain current controls |
| 🟡 Data Protection | 70/100 | good | Monitor and improve gradually |
| 🟠 API Security | 60/100 | needs_improvement | Monitor and improve gradually |
| 🟠 Incident Response | 60/100 | needs_improvement | Monitor and improve gradually |
| 🟠 Identity & Access Management | 45/100 | needs_improvement | Review and enhance controls |
| 🟠 Infrastructure Security | 20/100 | needs_improvement | Review and enhance controls |
| 🟠 Compliance & Certification | 0/100 | needs_improvement | Review and enhance controls |
Overall Grade: C (41/100)
Critical Security Gaps
| Gap | Severity | Business Impact | Recommendation |
|---|---|---|---|
| 🟢 No dedicated security documentation page | LOW | Extended due diligence process | Request security whitepaper or public audit reports |
Total Gaps Identified: 1 | Critical/High Priority: 0
Compliance Status
| Framework | Status | Priority |
|---|---|---|
| SOC 2 | ❌ Missing | High Priority |
| ISO 27001 | ❌ Missing | High Priority |
| GDPR | ❌ Missing | High Priority |
| HIPAA | ❓ Unknown | Verify Status |
| PCI DSS | ❓ Unknown | Verify Status |
Warning: No compliance certifications verified. Extensive due diligence required.
Operational Excellence
| Metric | Status | Details |
|---|---|---|
| Status Page | ✅ Available | https://status.intercom.com |
| Documentation Quality | ⚠️ 7/10 | javascript, java, go |
| SLA Commitment | ✅ Published | Formal SLA available |
| API Versioning | ✅ Yes | Breaking changes managed |
| Support Channels | ℹ️ 1 channels | Chat |
Operational Facts Extracted: 8 data points from operational_maturity enrichment
Integration Requirements
| Aspect | Details | Notes |
|---|---|---|
| Setup Time | 3-5 days (manual setup required) | Estimated deployment timeline |
| Known Issues | Manual user provisioning may be required, Limited API automation capabilities, No automated user lifecycle management, Additional security controls needed | Implementation considerations |
Security Incident History
| Status | Details |
|---|---|
| ✅ No Known Breaches | No security incidents found in public breach databases |
Note: Clean security record based on public breach intelligence sources
⚠️ Inherent Risk Consideration
Data Sensitivity: This application stores sensitive data:
Risk Level: LOW - Contains
🛡️ Enterprise Security Controls to Implement
Even with strong vendor security, enterprises must implement:
1. Identity & Access Management
- Enable SSO with your identity provider
- Implement MFA for all user accounts
- Regular access reviews (quarterly recommended)
Compliance & Certifications
AI Integration Security Assessment
Industry-first assessment evaluating whether Intercom, Inc. is safe and ready for AI agent integration. Covers AI security controls and readiness infrastructure for Anthropic's Model Context Protocol (MCP).
AI Integration Security
Industry-first assessment for AI agent safety
✅Excellent Security Features
- ●Permissions let you specify exactly how your application needs to access an Intercom user's account. You should only specify the scopes
- ●Token Expiration: Set token expiration times that match your app's session length. While shorter-lived tokens provide better security, the expiration should align with your authentication flow.
- ●Servers: The production API server https://api.intercom.io/, The european API server https://api.eu.intercom.io/, The australian API server https://api.au.intercom.io/
- ●Our Data Processing Addendum (DPA) - The DPA (incorporating the new SCCs issued by the European Commission on June 4, 2021, is incorporated into the Terms of Service under which your Intercom services are governed and no separate signature is needed.
- ●Permissions: People & conversation data, Workspace data - Permissions let you specify exactly how your application needs to access an Intercom user's account
- ●List all activity logs - Activity Log schema, Paginated Response schema, Activity Log Metadata schema available via GET /admins/activity_logs
- ●Developer Guides: Webhooks - configure webhooks, Webhook Topics available in documentation
- ●Regional API endpoints for data residency (US, EU, Australia)
- ●Strong GDPR compliance with incorporated DPA and SCCs
- ●JWT-based Messenger security with configurable token expiration
⚠️Security Gaps & Recommendations
- ●No mfa enforcement
- ●No pii redaction
- ●No training opt out
- ●No ai attribution
- ●No documented PII auto-redaction capabilities
- ●No AI training opt-out mechanism documented
- ●No ability to tag/attribute AI-generated API requests
AI Integration Security evaluates whether Intercom, Inc. is safe for AI agent access. This assessment considers authentication strength, access controls, observability capabilities, and data privacy protections when APIs are accessed by AI systems like Claude Code, GitHub Copilot, or custom AI agents.
AI Readiness Assessment
Evaluates readiness for AI agent integration
Official or community MCP server support
API docs, SDKs, code examples
API reference, auth flows, error handling
MCP Server Available
communityIntercom, Inc. supports Anthropic's Model Context Protocol (MCP) for secure AI agent integration.
View MCP Server💡Recommendations
- →⚠️ Official MCP server not found. Best alternative: https://github.com/modelcontextprotocol/servers (Trust: 60/100)
- →⚠️ ⚠️ Use with caution - review code before use
- →⚠️ Limited AI capabilities - consider alternatives
AI Readiness measures whether Intercom, Inc.provides the infrastructure and developer resources necessary for secure AI agent integration. High readiness indicates official MCP server support, comprehensive API documentation, and developer-friendly tools.
API Intelligence
Production-ready code examples for security operations, extracted from official Intercom, Inc. API documentation using LLM analysis. Copy and paste these examples directly into your automation workflows.
API Intelligence
API intelligence structure found but no operations extracted. May require manual review.
Incomplete API Intelligence
Our automated extraction found API documentation but couldn't extract specific operations. This may require manual review or vendor assistance.
View Vendor DocumentationAI-Powered Stakeholder Decision Analysis
LLM-generated security perspectives tailored to CISO, CFO, CTO, and Legal stakeholder needs. All analysis is grounded in verified API data with zero fabrication.
Security Posture & Operational Capabilities
Comprehensive assessment of Intercom, Inc.'s security posture, operational maturity, authentication capabilities, security automation APIs, and breach intelligence.
Operational Maturity
Support, SLAs, and documentation quality
Security Automation APIs
Programmatic user management, data operations, and security controls
No Known Breaches
Intercom, Inc. has no publicly disclosed security breaches in our database.
Frequently Asked Questions
Common questions about Intercom, Inc.
At Intercom, we work hard to comply for EU General Data Protection Regulation (GDPR), to ensure that we fulfil its obligations and maintain transparency about customer messaging and how we use data.
Source: Search insights from Google, Bing
All Intercom plans include access to Fin, and pricing is simple: $0.99 per resolution. Learn more about Fin here. What payment methods does Intercom accept?
Source: Search insights from Google, Bing
Pricing and features
Source: Search insights from Google, Bing
Answer coming soon. Check back later for updates.
Compare with Alternatives
How does Intercom, Inc. stack up against similar applications in AI & Machine Learning? Click column headers to sort by different criteria.
| Application | Overall ScoreScore↓ | Grade | AI Security 🤖AI 🤖⇅ | Action |
|---|---|---|---|---|
56/100🏆 | B+ | N/A | View ProfileView | |
49/100 | C+ | N/A | View ProfileView | |
Intercom, Inc.Current | 41/100 | C | 73.8/100 | |
39/100 | D+ | N/A | View ProfileView | |
36/100 | D+ | N/A | View ProfileView | |
28/100 | F | N/A | View ProfileView | |
23/100 | F | N/A | View ProfileView |
Security Comparison Insight
5 alternative(s) have higher overall security scores. Review the comparison to understand security tradeoffs for your specific requirements.
Research Sources
41 citations for Intercom, Inc.
Data from static JSON · Last enriched: October 8, 2025