Freshdesk Omni Security Assessment
A Freshworks Company
Communication & Collaboration
Step into the future of customer service with Freshdesk Omni, an AI-first, all-in-one solution. Freshwork Omni provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshdesk Omni builds on our proven track record of offering world-class, omnichannel support.
9-Dimension Security Framework
Identity & Access Management
Compliance & Certification
AI Integration Security
NEWAPI Security
Infrastructure Security
Data Protection
Vulnerability Management
Breach History
Incident Response
AI Integration Security Assessment (9th Dimension)
Assess whether SaaS applications are safe for AI agent integration using Anthropic's Model Context Protocol (MCP) standards. Identify Shadow AI risks before they become breaches and make safer AI tool decisions than your competitors.
Last updated: January 17, 2026 at 05:28 PM
Assessment Transparency
See exactly what data backs this security assessment
Data Coverage
4/8 security categories assessed
Score based on 4 of 8 categories. Missing categories could not be assessed due to lack of public data or vendor restrictions.
Evaluation Friction
Evaluation friction estimates how long it typically takes to fully evaluate this vendor's security practices, from initial contact to complete assessment.
Security Documentation
These documents were discovered during automated assessment and may contain additional security information not reflected in the score.
Transparency indicators show data completeness and vendor accessibility
AI Integration Security
🔒 9th DimensionAssess whether Freshdesk Omni is safe for AI agent integration. Identify Shadow AI risks before they become breaches using Anthropic's Model Context Protocol (MCP) standards.
AI Readiness
Infrastructure for AI integration
AI Security
Safety controls for AI agents
Essential Security Analysis
Based on available security assessment data
Compliance & Certifications
AI Integration Security Assessment
Industry-first assessment evaluating whether Freshdesk Omni is safe and ready for AI agent integration. Covers AI security controls and readiness infrastructure for Anthropic's Model Context Protocol (MCP).
AI Integration Security
Industry-first assessment for AI agent safety
✅Excellent Security Features
- ●Find the required scopes for your app's functionality, ensuring it has access to the necessary resources on Freshservice. For this app, we only need 'Freshservice.Tickets.Create' scope under 'Tickets' section.
- ●OAuth 2.0 implementation with configurable scopes
- ●Role-based permission system tied to API access levels
- ●Separate authentication for external apps vs Freshworks apps
⚠️Security Gaps & Recommendations
- ●No mfa enforcement
- ●No pii redaction
- ●No training opt out
- ●No data residency
- ●No gdpr compliance
- ●No audit logging
- ●No ai attribution
- ●No soc2 certified
- ●No security program
- ●No PII redaction or data masking capabilities documented
AI Integration Security evaluates whether Freshdesk Omni is safe for AI agent access. This assessment considers authentication strength, access controls, observability capabilities, and data privacy protections when APIs are accessed by AI systems like Claude Code, GitHub Copilot, or custom AI agents.
AI Readiness Assessment
Evaluates readiness for AI agent integration
Official or community MCP server support
API docs, SDKs, code examples
API reference, auth flows, error handling
MCP Server Available
communityFreshdesk Omni supports Anthropic's Model Context Protocol (MCP) for secure AI agent integration.
View MCP Server💡Recommendations
- →⚠️ Official MCP server not found. Best alternative: https://github.com/freshworks/GLips-Figma-Context-MCP (Trust: 0/100)
- →⚠️ 🔴 High Risk: No license found
- →❌ Poor AI readiness - not recommended for AI workflows
AI Readiness measures whether Freshdesk Omniprovides the infrastructure and developer resources necessary for secure AI agent integration. High readiness indicates official MCP server support, comprehensive API documentation, and developer-friendly tools.
API Intelligence
Production-ready code examples for security operations, extracted from official Freshdesk Omni API documentation using LLM analysis. Copy and paste these examples directly into your automation workflows.
API Intelligence
API intelligence structure found but no operations extracted. May require manual review.
Incomplete API Intelligence
Our automated extraction found API documentation but couldn't extract specific operations. This may require manual review or vendor assistance.
View Vendor DocumentationAI-Powered Stakeholder Decision Analysis
LLM-generated security perspectives tailored to CISO, CFO, CTO, and Legal stakeholder needs. All analysis is grounded in verified API data with zero fabrication.
Security Posture & Operational Capabilities
Comprehensive assessment of Freshdesk Omni's security posture, operational maturity, authentication capabilities, security automation APIs, and breach intelligence.
Operational Maturity
Support, SLAs, and documentation quality
Compare with Alternatives
How does Freshdesk Omni stack up against similar applications in Communication & Collaboration? Click column headers to sort by different criteria.
| Application | Overall ScoreScore↓ | Grade | AI Security 🤖AI 🤖⇅ | Action |
|---|---|---|---|---|
56/100🏆 | B+ | N/A | View ProfileView | |
Freshdesk OmniCurrent | 54/100 | B | 57.2/100 | |
52/100 | B | N/A | View ProfileView | |
49/100 | C+ | N/A | View ProfileView | |
36/100 | D+ | N/A | View ProfileView | |
34/100 | D | N/A | View ProfileView | |
22/100 | F | N/A | View ProfileView |
Security Comparison Insight
1 alternative(s) have higher overall security scores. Review the comparison to understand security tradeoffs for your specific requirements.