CallRail Security Assessment
Communication & Collaboration
CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.
9-Dimension Security Framework
Identity & Access Management
API Security
AI Integration Security
NEWInfrastructure Security
Data Protection
Vulnerability Management
Breach History
Incident Response
AI Integration Security Assessment (9th Dimension)
Assess whether SaaS applications are safe for AI agent integration using Anthropic's Model Context Protocol (MCP) standards. Identify Shadow AI risks before they become breaches and make safer AI tool decisions than your competitors.
Last updated: January 17, 2026 at 07:45 PM
Assessment Transparency
See exactly what data backs this security assessment
Data Coverage
4/8 security categories assessed
Score based on 4 of 8 categories. Missing categories could not be assessed due to lack of public data or vendor restrictions.
Evaluation Friction
Evaluation friction estimates how long it typically takes to fully evaluate this vendor's security practices, from initial contact to complete assessment.
Transparency indicators show data completeness and vendor accessibility
Comprehensive Security Analysis
In-depth assessment with detailed recommendations
Security Analysis
Executive Summary
| Metric | Value | Assessment |
|---|---|---|
| Security Grade | C+ | Needs Improvement |
| Risk Level | High | Not recommended |
| Enterprise Readiness | 49% | Gaps Exist |
| Critical Gaps | 0 | None |
Security Assessment
| Category | Score | Status | Action Required |
|---|---|---|---|
| 🟢 Breach History | 100/100 | excellent | Maintain current controls |
| 🟡 Vulnerability Management | 85/100 | good | Maintain current controls |
| 🟠 Identity & Access Management | 60/100 | needs_improvement | Monitor and improve gradually |
| 🟠 Incident Response | 60/100 | needs_improvement | Monitor and improve gradually |
| 🟠 API Security | 50/100 | needs_improvement | Add rate limiting and authentication |
| 🟠 Data Protection | 40/100 | needs_improvement | Implement encryption at rest, TLS/HTTPS, and 1 more |
| 🟠 Infrastructure Security | 30/100 | needs_improvement | Review and enhance controls |
Overall Grade: C+ (48/100)
Critical Security Gaps
| Gap | Severity | Business Impact | Recommendation |
|---|---|---|---|
| 🟡 No public security documentation or audit reports | MEDIUM | 40-80 hours of security assessment overhead | Request security audit reports (SOC 2, pen tests) and security whitepaper |
Total Gaps Identified: 1 | Critical/High Priority: 0
Compliance Status
| Framework | Status | Priority |
|---|---|---|
| SOC 2 | ❌ Missing | High Priority |
| ISO 27001 | ❌ Missing | High Priority |
| GDPR | ❌ Missing | High Priority |
| HIPAA | ❓ Unknown | Verify Status |
| PCI DSS | ❓ Unknown | Verify Status |
Warning: No compliance certifications verified. Extensive due diligence required.
Operational Excellence
| Metric | Status | Details |
|---|---|---|
| Status Page | ❌ Not Found | N/A |
| Documentation Quality | ❌ 0/10 | No SDKs |
| SLA Commitment | ❌ None | No public SLA |
| API Versioning | ✅ Yes | Breaking changes managed |
| Support Channels | ℹ️ 0 channels |
Operational Facts Extracted: 3 data points from operational_maturity enrichment
Integration Requirements
| Aspect | Details | Notes |
|---|---|---|
| Setup Time | 3-5 days (manual setup required) | Estimated deployment timeline |
| Known Issues | Manual user provisioning may be required, Limited API automation capabilities, No automated user lifecycle management, Additional security controls needed | Implementation considerations |
⚠️ Inherent Risk Consideration
Data Sensitivity: This application stores sensitive data:
- Business email communications
- Internal collaboration content
- Customer support conversations
Risk Level: HIGH - Contains personally identifiable information (PII)
Compliance Requirements:
- GDPR - General Data Protection Regulation (EU)
- CCPA - California Consumer Privacy Act (US)
API Intelligence
Transparency indicators showing API availability and access requirements for CallRail.
API Intelligence
API intelligence structure found but no operations extracted. May require manual review.
Incomplete API Intelligence
Our automated extraction found API documentation but couldn't extract specific operations. This may require manual review or vendor assistance.
View Vendor DocumentationAI-Powered Stakeholder Decision Analysis
LLM-generated security perspectives tailored to CISO, CFO, CTO, and Legal stakeholder needs. All analysis is grounded in verified API data with zero fabrication.
Security Posture & Operational Capabilities
Comprehensive assessment of CallRail's security posture, operational maturity, authentication capabilities, security automation APIs, and breach intelligence.
Operational Data Not Yet Assessed
We haven't collected operational maturity data for CallRail yet.
Security Automation APIs
Programmatic user management, data operations, and security controls
Frequently Asked Questions
Common questions about CallRail
Your API reference helps new developers see what's possible. Later, they'll return to remind themselves of syntax or specific functionality. In between, you'll need documentation that helps them achieve common tasks with your API. These guides are less about describing functionality and more abou...
Source: Search insights from Google, Bing
The CallRail REST API provides a method to programmatically access and modify the data within your CallRail account. It is intended for developers and customers looking to integrate custom software directly with CallRail.
Source: Search insights from Google, Bing
API (Application Programming Interface) references are technical manuals that provide API specifications and integration instructions to help your audience understand the product. The audience can vary based on your product user groups, and they can be technical or non-technical.
Source: Search insights from Google, Bing
CallRail is a call tracking and lead intelligence platform that helps businesses connect marketing efforts to actual phone calls, making calls measurable, visible, and actionable by assigning unique numbers to campaigns, recording and transcribing calls, and integrating with CRM/analytics tools t...
Source: Search insights from Google, Bing
Compare with Alternatives
How does CallRail stack up against similar applications in Communication & Collaboration? Click column headers to sort by different criteria.
| Application | Overall ScoreScore↓ | Grade | AI Security 🤖AI 🤖⇅ | Action |
|---|---|---|---|---|
56/100🏆 | B+ | N/A | View ProfileView | |
52/100 | B | N/A | View ProfileView | |
49/100 | C+ | N/A | View ProfileView | |
CallRailCurrent | 48/100 | C+ | N/A | |
36/100 | D+ | N/A | View ProfileView | |
34/100 | D | N/A | View ProfileView | |
22/100 | F | N/A | View ProfileView |
Security Comparison Insight
4 alternative(s) have higher overall security scores. Review the comparison to understand security tradeoffs for your specific requirements.