Vitally Security Assessment
Customer Service & Support
Vitally helps your B2B company ensure the right customers continuously use your product in the right way.
9-Dimension Security Framework
Identity & Access Management
Compliance & Certification
AI Integration Security
NEWAPI Security
Infrastructure Security
Data Protection
Vulnerability Management
Breach History
Incident Response
AI Integration Security Assessment (9th Dimension)
Assess whether SaaS applications are safe for AI agent integration using Anthropic's Model Context Protocol (MCP) standards. Identify Shadow AI risks before they become breaches and make safer AI tool decisions than your competitors.
Last updated: January 17, 2026 at 07:47 PM
Assessment Transparency
See exactly what data backs this security assessment
Data Coverage
4/8 security categories assessed
Score based on 4 of 8 categories. Missing categories could not be assessed due to lack of public data or vendor restrictions.
Evaluation Friction
Evaluation friction estimates how long it typically takes to fully evaluate this vendor's security practices, from initial contact to complete assessment.
Transparency indicators show data completeness and vendor accessibility
AI Integration Security
🔒 9th DimensionAssess whether Vitally is safe for AI agent integration. Identify Shadow AI risks before they become breaches using Anthropic's Model Context Protocol (MCP) standards.
AI Readiness
Infrastructure for AI integration
AI Security
Safety controls for AI agents
Essential Security Analysis
Based on available security assessment data
Compliance & Certifications
AI Integration Security Assessment
Industry-first assessment evaluating whether Vitally is safe and ready for AI agent integration. Covers AI security controls and readiness infrastructure for Anthropic's Model Context Protocol (MCP).
AI Integration Security
Industry-first assessment for AI agent safety
✅Excellent Security Features
- ●EU Data Center available: 'US Data Center (default): https://{subdomain}.rest.vitally.io/resources/organizations EU Data Center: https://rest.vitally-eu.io/resources/organizations'
- ●Comprehensive GDPR compliance: 'Right to Access and Data Portability... Right to Erasure... Right to Object... Our Privacy Policy has been updated to address GDPR compliance'
- ●Well-documented rate limiting: 'The default rate limiting is set at 1000 requests / min using a sliding window. Headers returned on every request will show the total limit, the requests remaining for the current window'
- ●SOC 2 Compliance: 'Certified to responsibly secure, monitor, and process your data.'
- ●SOC 2 Type II certified
- ●Comprehensive GDPR compliance with data subject rights
- ●EU data center option for data residency
⚠️Security Gaps & Recommendations
- ●No oauth scopes
- ●No token expiration
- ●No service accounts
- ●No pii redaction
- ●No training opt out
- ●No audit logging
- ●No ai attribution
- ●No webhooks
- ●No security program
- ●No OAuth scopes - all API access uses single Basic Auth key
AI Integration Security evaluates whether Vitally is safe for AI agent access. This assessment considers authentication strength, access controls, observability capabilities, and data privacy protections when APIs are accessed by AI systems like Claude Code, GitHub Copilot, or custom AI agents.
AI Readiness Assessment
Evaluates readiness for AI agent integration
Official or community MCP server support
API docs, SDKs, code examples
API reference, auth flows, error handling
MCP Server Available
communityVitally supports Anthropic's Model Context Protocol (MCP) for secure AI agent integration.
💡Recommendations
- →❌ Poor AI readiness - not recommended for AI workflows
AI Readiness measures whether Vitallyprovides the infrastructure and developer resources necessary for secure AI agent integration. High readiness indicates official MCP server support, comprehensive API documentation, and developer-friendly tools.
API Intelligence
Transparency indicators showing API availability and access requirements for Vitally.
API Intelligence
API intelligence structure found but no operations extracted. May require manual review.
Incomplete API Intelligence
Our automated extraction found API documentation but couldn't extract specific operations. This may require manual review or vendor assistance.
View Vendor DocumentationAI-Powered Stakeholder Decision Analysis
LLM-generated security perspectives tailored to CISO, CFO, CTO, and Legal stakeholder needs. All analysis is grounded in verified API data with zero fabrication.
Security Posture & Operational Capabilities
Comprehensive assessment of Vitally's security posture, operational maturity, authentication capabilities, security automation APIs, and breach intelligence.
Operational Data Not Yet Assessed
We haven't collected operational maturity data for Vitally yet.
Authentication Data Not Yet Assessed
We haven't collected authentication and authorization data for Vitally yet.
Compare with Alternatives
How does Vitally stack up against similar applications in Customer Service & Support? Click column headers to sort by different criteria.
| Application | Overall ScoreScore↓ | Grade | AI Security 🤖AI 🤖⇅ | Action |
|---|---|---|---|---|
53/100🏆 | B | N/A | View ProfileView | |
48/100 | C+ | N/A | View ProfileView | |
47/100 | C+ | N/A | View ProfileView | |
44/100 | C | N/A | View ProfileView | |
VitallyCurrent | 40/100 | C | 46/100 | |
34/100 | D | N/A | View ProfileView | |
28/100 | F | N/A | View ProfileView |
Security Comparison Insight
6 alternative(s) have higher overall security scores. Review the comparison to understand security tradeoffs for your specific requirements.