MakemyTrip Security Assessment

CFO

Business Risk Assessment: myBiz by MakeMyTrip

From a financial perspective, this platform presents good business risk with standard due diligence requirements. The vendor demonstrates solid foundational security controls, though incomplete assessment visibility requires enhanced vendor monitoring protocols.

Business Risk Analysis

The platform's strong identity and access management capabilities indicate mature operational controls that support business continuity and reduce the risk of unauthorized access incidents. This foundation suggests lower probability of security-related service disruptions that could impact our travel booking operations and employee productivity.

However, the incomplete visibility into critical security dimensions presents procurement challenges. The absence of verified compliance certifications creates potential regulatory exposure, particularly for organizations subject to data protection requirements. This gap necessitates additional due diligence resources and may complicate audit processes, increasing administrative overhead during vendor assessments.

The lack of established breach history provides positive risk indicators, suggesting stable operational track record. However, without comprehensive security assessment data across encryption, compliance, and infrastructure dimensions, we cannot fully quantify potential business continuity risks or regulatory exposure.

From a vendor stability perspective, the travel technology sector's maturity and the company's established market presence suggest reasonable operational continuity prospects. However, the limited transparency in security posture documentation may indicate immature enterprise sales processes, potentially creating friction in contract negotiations and ongoing vendor management activities.

CFO Recommendation

Recommend approval with enhanced vendor monitoring, contingent on obtaining detailed security documentation for missing assessment areas. Require quarterly security posture reviews and explicit contractual language addressing data protection responsibilities. Implement additional oversight controls until comprehensive security visibility is established through vendor cooperation.

CTO/Developer

From a technical integration perspective, MakeMyTrip's business platform demonstrates concerning limitations in API security architecture and developer tooling that warrant careful evaluation before enterprise adoption.

Technical Assessment

The platform's identity and access management capabilities show reasonable strength with an 85/100 score, indicating solid authentication mechanisms and user provisioning workflows. However, critical gaps emerge across core integration requirements. The absence of encryption and data protection standards raises immediate concerns about data transmission security and at-rest protection protocols. Without documented API security controls, development teams face uncertainty around rate limiting, authentication token management, and secure communication channels.

Developer experience appears significantly constrained by limited API intelligence and integration documentation. Enterprise development teams typically require comprehensive SDK availability, webhook support, and detailed API reference materials to maintain development velocity. The platform's unclear technical specifications around data handling and security protocols could introduce substantial technical debt during integration phases.

Infrastructure and application security metrics remain unmeasured, creating blind spots around platform stability, uptime guarantees, and vulnerability management practices. For enterprise environments requiring seamless data synchronization and reliable service availability, these unknowns translate to integration risk and potential operational disruptions.

The platform's limited compliance framework visibility also impacts technical architecture decisions. Without SOC 2 Type II or ISO 27001 validation, enterprise security teams cannot verify underlying infrastructure controls that directly affect API reliability and data processing integrity.

CTO Recommendation

Conditional approval requiring enhanced security monitoring and custom integration safeguards. Recommend implementing additional API gateway controls, comprehensive logging, and fallback mechanisms before production deployment. Consider pilot integration with non-critical data flows to evaluate actual platform stability and developer experience quality.

Legal/Compliance

From a legal and compliance perspective, this platform presents concerning compliance gaps that require enhanced due diligence and contractual protections before enterprise deployment. The absence of standard regulatory certifications creates significant liability exposure for data processing activities.

The vendor lacks fundamental compliance certifications including SOC 2 Type II, ISO 27001, and GDPR compliance documentation. This absence creates substantial regulatory risk, particularly for organizations subject to strict data protection requirements under GDPR Article 32, which mandates appropriate technical and organizational measures. Without SOC 2 certification, the vendor has not demonstrated compliance with the Trust Services Criteria for security, availability, and confidentiality - a baseline requirement for enterprise data processors. The lack of ISO 27001 certification indicates no verified information security management system, creating potential liability under various regulatory frameworks requiring due diligence in vendor selection.

For GDPR-covered operations, the absence of documented compliance controls creates significant exposure to regulatory penalties up to 4% of global revenue. Article 28 requires organizations to use only processors that provide sufficient guarantees regarding technical and organizational measures. The vendor's limited compliance documentation makes it challenging to satisfy this requirement without extensive contractual warranties and audit rights.

The platform's identity and access controls show strength, which provides some mitigation for data access risks. However, the absence of documented data encryption, breach response procedures, and privacy controls creates gaps in meeting regulatory requirements across multiple jurisdictions including CCPA, PIPEDA, and sector-specific regulations.

Conditional approval requiring enhanced Data Processing Agreement with explicit GDPR compliance warranties, annual security audits, breach notification procedures within 72 hours, and comprehensive liability coverage for regulatory penalties. Legal review of all data processing activities and implementation of additional contractual safeguards mandatory before deployment.