Customer.io Security Assessment
Marketing & Advertising
A platform for sending targeted messages.
9-Dimension Security Framework
Identity & Access Management
Compliance & Certification
AI Integration Security
NEWAPI Security
Infrastructure Security
Data Protection
Vulnerability Management
Breach History
Incident Response
AI Integration Security Assessment (9th Dimension)
Assess whether SaaS applications are safe for AI agent integration using Anthropic's Model Context Protocol (MCP) standards. Identify Shadow AI risks before they become breaches and make safer AI tool decisions than your competitors.
Last updated: January 17, 2026 at 07:46 PM
Assessment Transparency
See exactly what data backs this security assessment
Data Coverage
5/8 security categories assessed
Score based on 5 of 8 categories. Missing categories could not be assessed due to lack of public data or vendor restrictions.
Evaluation Friction
Evaluation friction estimates how long it typically takes to fully evaluate this vendor's security practices, from initial contact to complete assessment.
Transparency indicators show data completeness and vendor accessibility
Comprehensive Security Analysis
In-depth assessment with detailed recommendations
Security Analysis
Executive Summary
| Metric | Value | Assessment |
|---|---|---|
| Security Grade | C | Needs Improvement |
| Risk Level | High | Not recommended |
| Enterprise Readiness | 47% | Gaps Exist |
| Critical Gaps | 0 | None |
Security Assessment
| Category | Score | Status | Action Required |
|---|---|---|---|
| 🟢 Breach History | 100/100 | excellent | Maintain current controls |
| 🟡 Vulnerability Management | 85/100 | good | Maintain current controls |
| 🟡 Data Protection | 75/100 | good | Monitor and improve gradually |
| 🟠 Compliance & Certification | 65/100 | needs_improvement | Monitor and improve gradually |
| 🟠 Incident Response | 60/100 | needs_improvement | Monitor and improve gradually |
| 🟠 Infrastructure Security | 50/100 | needs_improvement | Review and enhance controls |
| 🟠 API Security | 30/100 | needs_improvement | Add rate limiting and authentication |
| 🟠 Identity & Access Management | 25/100 | needs_improvement | URGENT: Implement compensating controls immediately |
Overall Grade: C (43/100)
Critical Security Gaps
| Gap | Severity | Business Impact | Recommendation |
|---|---|---|---|
| 🟢 No dedicated security documentation page | LOW | Extended due diligence process | Request security whitepaper or public audit reports |
Total Gaps Identified: 1 | Critical/High Priority: 0
Compliance Status
| Framework | Status | Priority |
|---|---|---|
| SOC 2 | ❌ Missing | High Priority |
| ISO 27001 | ❌ Missing | High Priority |
| GDPR | ❌ Missing | High Priority |
| HIPAA | ❓ Unknown | Verify Status |
| PCI DSS | ❓ Unknown | Verify Status |
Warning: No compliance certifications verified. Extensive due diligence required.
Operational Excellence
| Metric | Status | Details |
|---|---|---|
| Status Page | ❌ Not Found | N/A |
| Documentation Quality | ✅ 10/10 | python, javascript, java, go, rust |
| SLA Commitment | ✅ Published | Formal SLA available |
| API Versioning | ⚠️ None | No version control |
| Support Channels | ℹ️ 1 channels | Chat |
Operational Facts Extracted: 7 data points from operational_maturity enrichment
Integration Requirements
| Aspect | Details | Notes |
|---|---|---|
| Setup Time | 3-5 days (manual setup required) | Estimated deployment timeline |
| Known Issues | Manual user provisioning may be required, Limited API automation capabilities, No automated user lifecycle management, Additional security controls needed | Implementation considerations |
⚠️ Inherent Risk Consideration
Data Sensitivity: This application stores sensitive data:
- Marketing data (email lists, campaign performance, subscriber behavior)
- Customer engagement data (clicks, opens, conversions)
- Lead scoring and qualification data
Risk Level: HIGH - Contains personally identifiable information (PII)
Compliance Requirements:
- GDPR - General Data Protection Regulation (EU)
- CCPA - California Consumer Privacy Act (US)
- SOC 2 Type II - Security, Availability, Processing Integrity
🛡️ Enterprise Security Controls to Implement
Even with strong vendor security, enterprises must implement:
1. Identity & Access Management
- Enable SSO with your identity provider
- Implement MFA for all user accounts
- Regular access reviews (quarterly recommended)
2. Data Protection
- Configure data residency controls for GDPR compliance
- Enable audit logging for compliance requirements
- Implement data classification policies
- Request SOC 2 Type II audit reports
4. Vendor Management
- Request SOC 2 Type II audit reports
- Verify compliance documentation
- Include security requirements in contract terms
Compliance & Certifications
API Intelligence
Transparency indicators showing API availability and access requirements for Customer.io.
API Intelligence
API intelligence structure found but no operations extracted. May require manual review.
Incomplete API Intelligence
Our automated extraction found API documentation but couldn't extract specific operations. This may require manual review or vendor assistance.
View Vendor DocumentationAI-Powered Stakeholder Decision Analysis
LLM-generated security perspectives tailored to CISO, CFO, CTO, and Legal stakeholder needs. All analysis is grounded in verified API data with zero fabrication.
Security Posture & Operational Capabilities
Comprehensive assessment of Customer.io's security posture, operational maturity, authentication capabilities, security automation APIs, and breach intelligence.
Operational Maturity
Support, SLAs, and documentation quality
Support Channels
Documentation Quality
100% • ExcellentCompare with Alternatives
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Security Comparison Insight
6 alternative(s) have higher overall security scores. Review the comparison to understand security tradeoffs for your specific requirements.